Remote Infusion Pharmacy Technician: Patient Care & Claims

Texas Health Institute; Las Vegas (NV); Hybrid; USD 22,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan options

Dental, Vision, Life & AD&D

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits

Job summary

UnitedHealth Group is seeking a Pharmacy Technician for a telecommute role available to residents in NV, TX, or AZ. The position involves inbound/outbound call center duties, patient case management for bleeding disorder/Alpha-1, and collaboration with pharmacists, sales, and nursing to deliver coordinated care.

Responsibilities include processing claims, verifying benefits, documenting interactions, and onboarding new patients with a high-touch approach.

Qualifications

• Active and unrestricted Pharmacy Technician licenses where required by state law
• National Pharmacy Technician Certification (PTCB)
• 2+ years of experience working as a Pharmacy Technician
• 2+ years of customer service experience
• Intermediate level of proficiency with Windows PC applications

Responsibilities

• Responsible for managing inbound and outbound call center communications, ensuring efficient handling of customer inquiries, service requests, and follow-up interactions
• Bleeding disorder/alpha 1 patient case management with inbound and outbound calls to your dedicated patient population, managing monthly refills, and completing assessments for the patients according to performance guarantee standards
• Collaborate with pharmacists, sales, and nursing to ensure the patient is provided with an excellent coordinated effort of care
• Demonstrate the ability to actively listen to patients and ask appropriate questions to identify underlying issues
• Support the Benefit Verification team with processing test claims for patients to ensure clearance is obtained and patient order can be created
• Understand internal and external factors that may drive patient questions
• Ability to navigate multiple computer systems/programs/reference tools and quickly assist a patient
• Ensure proper documentation of all caller questions/issues all the way to resolution
• Aim for one call resolution with caller
• Type and review orders/prescriptions when received to determine urgency, screen for accuracy, review claims processing status and reasons for claim rejection
• Onboarding of new patients with high touch model

Skills

Customer service

Windows proficiency

Education

National Pharmacy Technician Certification (PTCB)

Pharmacy Technician license (NV/TX)

Tools

Windows PC applications

Job description

UnitedHealth Group is seeking a Pharmacy Technician for a telecommute role available to residents in NV, TX, or AZ. The position involves inbound/outbound call center duties, patient case management for bleeding disorder/Alpha-1, and collaboration with pharmacists, sales, and nursing to deliver coordinated care.

Responsibilities include processing claims, verifying benefits, documenting interactions, and onboarding new patients with a high-touch approach.