Remote Income Maintenance Caseworker - Public Benefits

Commonwealth of Pennsylvania; Pennsylvania; Hybrid; USD 48,000 - 58,000; Full time

Job summary

Commonwealth of Pennsylvania's Department of Human Services seeks an Income Maintenance Caseworker to support individuals and families at the Lycoming Processing Center. You will conduct phone interviews, determine eligibility for financial and medical programs, and document case records to help clients access essential benefits.

After completing training, you will work in an office setting with potential telework options, a 37.5-hour workweek, and a starting salary of $53,008 per year.

Qualifications

• Four years of experience in interviewing or work requiring the analysis and interpretation of data.
• A bachelor's degree.
• Any equivalent combination of experience and training.
• You must meet PA residency requirements and preference for Lycoming County

Responsibilities

• Interview customers by phone to gather information for case actions.
• Review and apply policy to determine eligibility for financial assistance and medical programs.
• Enter information into eligibility systems and perform manual calculations.
• Type clear case comments explaining circumstances and changes.
• Ensure compliance with federal and state regulations within deadlines.
• Interpret policies and program rules to ensure correct processing of cases.

Skills

Interviewing

Data interpretation

Customer service

Education

Bachelor's degree

Job description

Commonwealth of Pennsylvania's Department of Human Services seeks an Income Maintenance Caseworker to support individuals and families at the Lycoming Processing Center. You will conduct phone interviews, determine eligibility for financial and medical programs, and document case records to help clients access essential benefits.

After completing training, you will work in an office setting with potential telework options, a 37.5-hour workweek, and a starting salary of $53,008 per year.