Impactful Income Maintenance Caseworker (Hybrid)

Commonwealth of Pennsylvania; Pennsylvania; Hybrid; USD 48,000 - 58,000; Full time

Benefits offered by this job

FREE parking!

Job summary

Commonwealth of Pennsylvania is seeking an Income Maintenance Caseworker for the Department of Human Services in Bucks County. You will assist community members in obtaining essential benefits by guiding them through program requirements with patience and accuracy, ensuring stable outcomes for families in need.

The role involves eligibility reviews, interviews, policy application, data entry, and precise documentation within standard timelines.

Qualifications

• Four years of experience in interviewing or work requiring the analysis and interpretation of data
• Bachelor's degree or equivalent combination of experience and training
• Applicants may be considered to have met educational requirements within three months of graduating

Responsibilities

• Eligibility Review: Evaluate applications and determine eligibility for programs such as financial assistance, Medicaid, SNAP, LIHEAP, Nursing Home Care, and Waivers
• Customer Interviews: Conduct phone and in-person interviews to gather information and understand customer circumstances
• Policy Application: Interpret and apply state and federal regulations to ensure accurate case decisions
• Data Entry: Enter information into automated systems and perform manual calculations for case processing
• Case Documentation: Write clear and thorough case comments to record changes and document decisions
• Deadline Management: Complete all assigned work within required timeframes and established procedures

Skills

Interviewing

Data interpretation

Customer interviews

Education

Bachelor's degree

Job description

Commonwealth of Pennsylvania is seeking an Income Maintenance Caseworker for the Department of Human Services in Bucks County. You will assist community members in obtaining essential benefits by guiding them through program requirements with patience and accuracy, ensuring stable outcomes for families in need.

The role involves eligibility reviews, interviews, policy application, data entry, and precise documentation within standard timelines.