Remote Inbound Support Specialist – White-Glove Service

Jobicy; United States; Remote; USD 55,000 - 75,000; Full time

Job summary

HomeLight is a remote, permanent position offering support to real estate clients and agents. The role involves handling calls, answering inquiries about home selling and HomeLight services, and providing email and CRM-based support with high accuracy and empathy.

A strong customer-first mindset and experience with CRM tools are essential. Ideal candidates are highly organized, able to manage high-volume inquiries, and comfortable working across time zones.

Qualifications

• Excellent phone communication skills.
• Strong customer service and written communication skills.
• Customer-first mindset with high-touch, white-glove experience.
• Experience with HubSpot, CRM, or ticketing software.
• Ability to stay calm and professional with high-volume inquiries.
• Strong organization and attention to detail.

Responsibilities

• Handle inbound calls from HomeLight customers, agents, and buyers/sellers.
• Answer questions related to home selling and HomeLight services.
• Provide timely support via email and CRM tickets.
• Troubleshoot basic account and software issues, including password resets.
• Document interactions and maintain CRM data.
• Deliver a professional, empathetic, white-glove customer experience.

Skills

Phone communication

Customer service

Written communication

Attention to detail

Tools

HubSpot

CRM software

Ticketing systems

Job description

HomeLight is a remote, permanent position offering support to real estate clients and agents. The role involves handling calls, answering inquiries about home selling and HomeLight services, and providing email and CRM-based support with high accuracy and empathy.

A strong customer-first mindset and experience with CRM tools are essential. Ideal candidates are highly organized, able to manage high-volume inquiries, and comfortable working across time zones.