Remote Inbound Customer Support Specialist

PerunHR; Joplin (MO); Remote; USD 35,000 - 45,000; Full time

Job summary

A customer support company is seeking to hire an Inbound Customer Service Representative to work from home. In this role, you will support customers by answering queries through phone, email, online chat, and social media. The ideal candidate will possess excellent communication skills and have a desire to enhance customer experiences. Candidates must have a high school diploma or GED, with customer service experience being preferred. This is a great opportunity to join a team that values customer relationships.

Qualifications

• High School Diploma or GED required.
• Phone-related customer service experience is a major plus.
• Familiarity with Microsoft Windows, Word, and Excel applications.

Responsibilities

• Assist customers through phone, email, online chat or social media.
• Update customer information as necessary.
• Resolve and de-escalate customer issues calmly.
• Track call-related information for auditing purposes.

Skills

Stellar customer service skills

Excellent oral and written communication skills

Ability to stay composed and objective

Conversational, patient and confident

Bilingual language skills

Education

High School Diploma or GED

College degree preferred

Tools

Microsoft Windows

Microsoft Word

Microsoft Excel

Job description

A customer support company is seeking to hire an Inbound Customer Service Representative to work from home. In this role, you will support customers by answering queries through phone, email, online chat, and social media. The ideal candidate will possess excellent communication skills and have a desire to enhance customer experiences. Candidates must have a high school diploma or GED, with customer service experience being preferred. This is a great opportunity to join a team that values customer relationships.