Remote Veteran Care & Scheduling Specialist

Infinite Computer Solutions; Maryland; Remote; USD 36,000 - 54,000; Full time

Job summary

Infinite Computer Solutions is seeking a Customer Service Agent/Representative (CSR) for a remote position supporting Veterans with VA Medical Disability Examinations (MDE). You will handle inbound calls, assist with the Veteran-facing portal, and document interactions in CRM systems.

Requirements include 2–3 years in customer service, a high school diploma or GED, and English fluency. The shift runs 4 AM–10 PM PST, Mon–Sat, with two weeks of training via Zoom.

Qualifications

• High school diploma or GED required; an Associate’s degree is a plus.
• 2–3 years of customer service experience, preferably in a contact center.
• Ability to read and speak English clearly, professionally, and fluently.

Responsibilities

• Answer inbound calls in a courteous, timely, and professional manner.
• Schedule and reschedule VA MDE/C&P exam appointments and confirmations.
• Provide portal/navigation assistance and general program support.
• Document interactions accurately in the CRM system.
• Follow SOPs and privacy standards; escalate as needed.

Skills

Customer service

English fluency

Multitasking

Documentation

Education

High school diploma or GED

Tools

Microsoft Teams

Outlook

Job description

Infinite Computer Solutions is seeking a Customer Service Agent/Representative (CSR) for a remote position supporting Veterans with VA Medical Disability Examinations (MDE). You will handle inbound calls, assist with the Veteran-facing portal, and document interactions in CRM systems.

Requirements include 2–3 years in customer service, a high school diploma or GED, and English fluency. The shift runs 4 AM–10 PM PST, Mon–Sat, with two weeks of training via Zoom.