Remote Inbound Support Specialist

Socket.dev; United States; Remote; USD 38,000 - 46,000; Full time

Job summary

CenterWell Pharmacy is seeking an inbound contacts representative to handle education and enrollment processes, live chat, and inbound/outbound calls. The role emphasizes solving customer issues with strong listening and clear communication, while self-managing in a structured policy environment.

The position requires full-time hours (40/wk) with a Monday–Saturday evening shift in EST, remote work eligibility, and a focus on a positive member experience.

Qualifications

• Must reside in one of the specified states: KY, IN, CO, FL, OH, TX, AZ, TN, VA, OK, NC.
• Must be able to work full-time 40 hours/week and weekends 8am–11pm EST; day off determined by business.
• Proficiency in Microsoft Office programs (Word, PowerPoint, Excel, Access, Outlook).
• Preferred: 1+ year of customer service experience.

Responsibilities

• Oversee education/enrollment process.
• Live Chat Support.
• Inbound call support (e.g., Medication Refill, Order status).
• Outbound call support.

Skills

Customer service

Active listening

Communication

Tools

Microsoft Office Suite

Job description

CenterWell Pharmacy is seeking an inbound contacts representative to handle education and enrollment processes, live chat, and inbound/outbound calls. The role emphasizes solving customer issues with strong listening and clear communication, while self-managing in a structured policy environment.

The position requires full-time hours (40/wk) with a Monday–Saturday evening shift in EST, remote work eligibility, and a focus on a positive member experience.