Remote Inbound Healthcare Support Specialist — $27/hr

CVS Health; Montgomery (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

CVS Health is seeking a Customer Service Representative for CVS Wellbeing’s Drug Store Advantage team to provide inbound member support on medication benefit plans. You will guide members through plan options, answer questions about coverage, and help navigate benefits with an emphasis on accuracy and HIPAA compliance.

Two-to-three month on-the-job training with online modules and live coaching is provided; remote work is available for qualified candidates, and full-time commitment is required.

Qualifications

• Minimum 1 year of customer-service experience.
• Proficient with Windows-based applications.
• Strong telephone etiquette and clear, empathetic communication.

Responsibilities

• Handle inbound calls and provide information about medication coverage and plan benefits.
• Assist members in understanding and navigating their benefit options.
• Process medication and mail requests accurately and efficiently.
• Maintain HIPAA privacy and comply with administrative processes.
• Participate in training to improve medication-related knowledge.

Skills

Customer service experience

Phone etiquette

HIPAA awareness

Education

Bachelor’s degree or equivalent

Tools

Windows basics

Job description

CVS Health is seeking a Customer Service Representative for CVS Wellbeing’s Drug Store Advantage team to provide inbound member support on medication benefit plans. You will guide members through plan options, answer questions about coverage, and help navigate benefits with an emphasis on accuracy and HIPAA compliance.

Two-to-three month on-the-job training with online modules and live coaching is provided; remote work is available for qualified candidates, and full-time commitment is required.