Remote Inbound Sales Team Lead

Life Protect 24 7; Norfolk (VA); Hybrid; USD 47,000 - 57,000; Full time

Benefits offered by this job

Competitive Pay

Weekly Pay

Paid Training

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

AD&D Insurance

Life Insurance

HSA Options

401k Match

Development Program

Product Discount

Call Center Space

Walking Trails

Outlet Access

Job summary

Life Protect 24/7 is seeking a talented inbound Call Center Sales Manager to lead a 15-20 member team in a hybrid remote/in-office setting. You will coach, motivate, and develop agents who handle inquiries about our medical and security alert system.

The role focuses on coaching, performance monitoring, and process discipline to ensure top-level customer outcomes and sales results. Competitive pay and growth opportunities accompany the position.

Qualifications

• Must be at least 18 years old.
• High school diploma or equivalent.
• 2 years leading a team in a call center environment.
• At least 1 year leading a remote team.
• Experience monitoring call quality, call queue, and coaching sales.
• Strong communication skills, verbal and written.
• Customer-focused with adaptability to new situations.
• Ability to multitask, prioritize, and manage time.
• Ability to motivate and engage a sales team.

Responsibilities

• Lead a team of 15-20 members in a hybrid remote/in-office setting.
• Monitor call quality and queue performance and coach agents.
• Relate company goals, quality standards, and processes to the team.
• Develop talent and drive consistent sales performance.

Skills

Team leadership

Coaching

Call center monitoring

Remote team leadership

Communication skills

Multitasking

Motivation and engagement

Education

High school diploma or equivalent

Job description

Life Protect 24/7 is seeking a talented inbound Call Center Sales Manager to lead a 15-20 member team in a hybrid remote/in-office setting. You will coach, motivate, and develop agents who handle inquiries about our medical and security alert system.

The role focuses on coaching, performance monitoring, and process discipline to ensure top-level customer outcomes and sales results. Competitive pay and growth opportunities accompany the position.