Remote Inbound Sales & Support Specialist

MCI; Fort Lee (NJ); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Retirement Savings

Career Growth

Paid Training

Job summary

MCI is seeking Inbound Sales Representatives in Fort Lee, New Jersey. This role involves handling inbound calls from prospective customers, upselling products, and providing information on client services. Candidates must possess excellent communication skills and be able to work in a fast-paced environment.

Responsibilities include resolving customer issues, documenting orders, and adhering to scripts while maintaining a professional demeanor. The company values reliability and offers a competitive benefits package, emphasizing career growth and a supportive work culture.

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (20+ words a minute).
• Highly reliable with the ability to maintain regular attendance and punctuality.
• Strong team orientation and customer focus.

Responsibilities

• Handle inbound and outbound contacts in a courteous, timely manner.
• Utilize knowledge base and training to accurately answer questions.
• Resolve customer issues and follow up as necessary.
• Attend meetings and training for updated program knowledge.

Skills

Organizational skills

Communication skills

Customer service orientation

Problem-solving

Multi-tasking ability

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

MCI is seeking Inbound Sales Representatives in Fort Lee, New Jersey. This role involves handling inbound calls from prospective customers, upselling products, and providing information on client services. Candidates must possess excellent communication skills and be able to work in a fast-paced environment.

Responsibilities include resolving customer issues, documenting orders, and adhering to scripts while maintaining a professional demeanor. The company values reliability and offers a competitive benefits package, emphasizing career growth and a supportive work culture.