Remote Outbound Sales Pro | Upsell & Grow

MCI; Fort Lee (NJ); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Retirement Savings

Paid Training

Incentives & Rewards

Job summary

MCI is seeking a Customer Service Representative in Fort Lee, NJ, to provide exceptional service through inbound and outbound calls. You will engage with prospective customers, upsell services, and resolve issues while adhering to company policies.

The ideal candidate will have a high school diploma, excellent communication skills, and basic computer proficiency. MCI offers competitive pay, health benefits, and opportunities for career growth.

Qualifications

• Must be 18 years of age or older.
• Ability to type swiftly and accurately (20+ words a minute).
• Basic understanding of Windows operating system.
• Aptitude for problem-solving and negotiation.

Responsibilities

• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Utilize training to accurately answer customer questions and sell appropriate products.
• Listen to customers and resolve issues as needed.
• Research systems to find missing information.
• Attend meetings and training to stay up to date.

Skills

Organizational skills

Communication skills

Customer service orientation

Conflict resolution

Multi-tasking

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI is seeking a Customer Service Representative in Fort Lee, NJ, to provide exceptional service through inbound and outbound calls. You will engage with prospective customers, upsell services, and resolve issues while adhering to company policies.

The ideal candidate will have a high school diploma, excellent communication skills, and basic computer proficiency. MCI offers competitive pay, health benefits, and opportunities for career growth.