Remote Inbound Sales Specialist - Build Customer Solutions

MCI; North Carolina; Hybrid; USD 36,000 - 54,000; Full time

Job summary

MCI is seeking a Full-Time Inbound Sales Representative to assist customers who contact us with questions and purchasing needs. This remote, work-at-home role offers the opportunity to build relationships and recommend products that best fit each customer’s needs.

You will answer inbound calls, understand customer needs, guide them through the purchasing process, document interactions, and strive to meet sales goals while delivering outstanding service from anywhere in the United States.

Qualifications

• Must be 18 years or older.
• High school diploma or GED required.
• Excellent communication and listening skills.
• Customer-focused with strong interpersonal skills.
• Basic computer proficiency.
• Ability to multitask in a fast-paced environment.
• Strong problem-solving abilities.
• Reliable attendance and punctuality.

Responsibilities

• Answer inbound customer calls professionally and efficiently.
• Understand customer needs and recommend appropriate products or services.
• Guide customers through the purchasing process.
• Build trust through excellent customer service.
• Meet sales and performance goals.
• Accurately document customer interactions.
• Maintain knowledge of products, services, and promotions.
• Follow company policies and quality standards.

Skills

Excellent communication

Customer-focused

Multitasking

Problem-solving

Reliability

Education

High school diploma or GED

Tools

CRM software experience

Job description

MCI is seeking a Full-Time Inbound Sales Representative to assist customers who contact us with questions and purchasing needs. This remote, work-at-home role offers the opportunity to build relationships and recommend products that best fit each customer’s needs.

You will answer inbound calls, understand customer needs, guide them through the purchasing process, document interactions, and strive to meet sales goals while delivering outstanding service from anywhere in the United States.