Remote Inbound Sales Specialist

MCI; New Mexico; Remote; USD 32,000 - 52,000; Full time

Job summary

MCI is a fast-growing tech-enabled business services company in the USA, offering CX, BPO and XaaS across industries. This remote, full-time inbound sales role supports customers who contact us with questions and purchasing needs.

You will provide outstanding service while identifying opportunities to recommend products and services that best fit each customer's needs. If you enjoy building relationships and exceeding customer expectations, we'd love to meet you.

Qualifications

• Must be 18 years or older.
• High school diploma or GED required.
• Excellent communication and listening skills.
• Customer-focused with strong interpersonal skills.
• Basic computer proficiency.
• Ability to multitask in a fast-paced environment.
• Strong problem-solving abilities.
• Reliable attendance and punctuality.

Responsibilities

• Answer inbound customer calls professionally and efficiently.
• Understand customer needs and recommend appropriate products or services.
• Guide customers through the purchasing process.
• Build trust through excellent customer service.
• Meet sales and performance goals.
• Accurately document customer interactions.
• Maintain knowledge of products, services, and promotions.
• Follow company policies and quality standards.

Skills

Excellent communication

Interpersonal skills

Customer focus

Multitasking

Problem solving

Reliability

Education

High school diploma or GED

Tools

CRM software

Job description

MCI is a fast-growing tech-enabled business services company in the USA, offering CX, BPO and XaaS across industries. This remote, full-time inbound sales role supports customers who contact us with questions and purchasing needs.

You will provide outstanding service while identifying opportunities to recommend products and services that best fit each customer's needs. If you enjoy building relationships and exceeding customer expectations, we'd love to meet you.