Remote Inbound Sales Specialist

MCI; Lansing (MI); Remote; USD 32,000 - 42,000; Full time

Job summary

MCI is seeking a Full-Time Inbound Sales Representative to assist customers who contact us with questions and purchasing needs. You will provide outstanding service while identifying opportunities to recommend products and services that best fit each customer's needs.

This work-at-home role supports our growing CX and BPO capabilities across industries. The ideal candidate has strong communication skills, a customer-focused mindset, and the ability to multitask in a fast-paced environment.

Qualifications

• Must be 18 years or older.
• High school diploma or GED required.
• Excellent communication and listening skills.
• Customer-focused with strong interpersonal skills.
• Basic computer proficiency.
• Ability to multitask in a fast-paced environment.
• Strong problem-solving abilities. Reliable attendance and punctuality.

Responsibilities

• Answer inbound customer calls professionally and efficiently.
• Understand customer needs and recommend appropriate products or services.
• Guide customers through the purchasing process.
• Build trust through excellent customer service.
• Meet sales and performance goals.
• Accurately document customer interactions.
• Maintain knowledge of products, services, and promotions.
• Follow company policies and quality standards.

Skills

Communication skills

Customer focus

Interpersonal skills

Basic computer skills

Multitasking

Problem solving

Attendance & punctuality

Education

HS diploma or GED

Tools

CRM software

Job description

MCI is seeking a Full-Time Inbound Sales Representative to assist customers who contact us with questions and purchasing needs. You will provide outstanding service while identifying opportunities to recommend products and services that best fit each customer's needs.

This work-at-home role supports our growing CX and BPO capabilities across industries. The ideal candidate has strong communication skills, a customer-focused mindset, and the ability to multitask in a fast-paced environment.