Western Region - Inbound Retention Specialist - Sales - US Remote

Yelp; Las Vegas (NV); Remote; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Mental health support

PTO 15 days

Holidays

Parental leave

Wellness subsidy

401(k)

Employee stock purchase

Job summary

Yelp is seeking an Inbound Sales Retention Specialist to support, consult, and retain our small business advertisers. This remote role requires residing in the Western United States; candidates in Pacific or Mountain time zones are preferred.

You will handle inbound phone consultations, demonstrate ad performance value, and achieve monthly goals while using internal tools to draft proposals and analyze data. Strong communication is essential.

Qualifications

• Minimum Bachelor’s Degree or 3+ years of client-facing experience.
• Technically proficient with computers and information systems.
• Excellent verbal and written communication skills.
• Strong problem solving and troubleshooting abilities.
• Experience in account management, sales, advertising, or small business preferred.
• Love for local businesses and understanding their impact.
• Excellent time management and organization.
• Ability to handle tough conversations professionally.
• Willing to adapt in a fast-paced, changing environment.
• Must have reliable high-speed internet at workspace.

Responsibilities

• Strengthen revenue retention through exceptional support.
• Manage an inbound phone queue, consulting advertisers.
• Show value of Yelp ads via performance metrics.
• Resolve escalations with a calm, solutions-focused approach.
• Become expert in Yelp advertising solutions and tailor recommendations.
• Communicate clearly with clients and internal teams.
• Stay organized in a fast-paced environment.
• Consistently hit monthly goals.
• Use internal tools to research, draft proposals, analyze data.

Skills

Bachelor's Degree OR 3+ years client‑f

Technical proficiency

Strong communication

Problem solving

Account management / sales exp

Small business experience

Time management

Conflict resolution

Education

Bachelor's Degree

3+ years client-facing experience

Tools

CRM software

Internal tools (Chatbench)

Job description

Please note that while this role will operate remotely, it is required that the candidate resides in the Western region of the United States. This includes candidates residing in Pacific or Mountain time zones. At this time we are not considering candidates in the Bay Area*

Do you love local businesses, and want to help them grow? The Yelp Customer Success team is seeking a dedicated and driven Inbound Sales Retention Specialist to provide a 5-star experience to our small business advertisers! As a member of the Inbound Sales Retention team, you will be committed to supporting, consulting, and retaining our advertisers post-sale. We’d love to have you apply, even if you don’t feel you meet every single requirement in this posting. At Yelp, we’re looking for great people, not just those who simply check off all the boxes.

What You’ll Do

• You will help strengthen Yelp’s revenue retention by providing exceptional and timely customer support
• You will be logged into an inbound phone queue for the majority of your day, consulting and educating our current Yelp advertisers
• You will show clients the value of Yelp by highlighting their investment returns through ad performance metrics
• You will use strong listening and conflict resolution skills to handle escalated clients
• You will become an expert in Yelp’s advertising solutions and adapt product recommendations quickly to suit client needs - asking probing questions and handling objections will be critical to your success
• You will exhibit strong communication skills, both externally with clients and internally with other Yelp employees
• You will remain organized and efficient in a fast-paced environment
• You will consistently achieve/exceed monthly goals
• Use Chatbench, Yelp’s internal tool that provides secure access to a number of LLM models, to research, draft proposals, analyze data and overcome objections

What It Takes To Succeed

• You have a Bachelor's Degree or 3+ years of relevant client facing experience
• You are technically proficient with computers and information systems
• You have strong communication skills (verbal and written)
• You excel with problem solving and troubleshooting
• You have experience in account management, sales, advertising, or small business (preferred)
• You have a love for local businesses and understand their importance in local economies
• You have excellent time management and organizational skills with the ability to track and complete numerous details
• You have the ability to handle tough conversations with business owners in a professional, solutions-oriented manner
• You have the ability to strike a balance between consulting and supporting as needed
• You are willing to receive and implement feedback
• You have the ability to embrace a fast paced and always-changing environment
• You will need access to an individual hardline high-speed internet connection in your workspace. This job cannot be performed using satellite internet or a mobile hotspot

What You’ll Get

• Effective your first day: Medical, vision, and dental
• Mental health support and services via Modern Health
• 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 12 paid holidays, plus one floating holiday and 7 paid wellness days
• Up to 14 weeks of parental leave
• Monthly wellness subsidy
• Flexible spending account
• 401(k) retirement savings plan
• Employee stock purchase plan
• Work from home reimbursement
• The base salary is $50,000 + performance based incentives

Closing

At Yelp, we believe that diversity is an expression of all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education — and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The foundation of our diversity efforts are closely tied to our core values, which include “Playing Well With Others” and “Authenticity.”

We’re proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability.

Actual salary offered may vary based on multiple factors, including but not limited to, an individual's location and experience.

We will consider for employment qualified candidates with arrest and conviction records, consistent with applicable law (including, for example, the San Francisco Fair Chance Ordinance for roles based in San Francisco, the Los Angeles County Fair Chance Ordinance for roles based in the unincorporated areas of Los Angeles County, and the California Fair Chance Act for roles based in California).

Where required by law, a criminal background check will not be conducted until after a conditional offer of employment is made, and any evaluation of a candidate's criminal background check will be subject to an individualized assessment that takes into account the candidate's specific criminal records and the responsibilities and requirements of the particular role.

We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at [e-mail] or 415-969-8488.

Note: Yelp does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Yelp is not responsible for any fees related to unsolicited resumes.

US Recruiting and Applicant Privacy Notice

Notice to Washington Applicants - Washington State Fair Chance Act