Remote Inbound Healthcare Support Specialist – Ohio

Insight Global

Ohio

Remote

USD 21,000 - 23,000

Full time

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Benefits offered by this job

Call center experience

Healthcare experience

Job summary

Insight Global is seeking a Customer Care Specialist on a remote basis, but you must reside and work in Ohio. You will provide inbound phone support to CareSource members, handling benefit, eligibility, claims questions, and routine issues while navigating CareSource systems.

The role operates Monday through Friday, 8:00–5:00 EST, with a contract to the end of March 2027 and potential conversion. Start date 12/7.

Qualifications

Reliable attendance and availability 8-5 EST.
Comfortable speaking on the phone throughout the day.
Able to navigate multiple computer systems while on calls.
Able to work in a fast-paced environment.
Must live and physically work in Ohio.
Reliable home internet with Ethernet connectivity.
High school diploma or GED.

Responsibilities

Answer inbound calls from CareSource members.
Assist with questions on benefits, eligibility, claims, transportation, and routine healthcare needs.
Research information and resolve member questions or concerns.
Navigate multiple computer systems while speaking with members.
Accurately document calls and member interactions.
Provide professional, friendly, and helpful customer service.
Follow CareSource policies, procedures, and HIPAA requirements.
Follow up on unresolved issues when necessary.
Maintain dependable attendance and an assigned work schedule.