Remote Inbound Healthcare Benefits Specialist

Everise; United States; Remote; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K

PTO

Job summary

Everise in the United States is seeking a remote Customer Service Agent to answer inbound calls from our clients' members about healthcare benefits. You'll provide empathetic, patient support and use systems to resolve questions on benefits and coverage.

You can earn incentives, plus benefits such as medical, dental, vision, 401K and PTO; a dedicated home workspace is required, plus a stable high-speed internet connection and a quiet environment.

Qualifications

• Pass drug screen and background check.
• Dedicated home workspace.
• High-speed internet 20 Mbps down / 10 Mbps up.
• Ability to work flexible schedule including evenings and weekends.
• Strong customer service mindset focused on seniors.

Responsibilities

• Handle a high volume of incoming calls.
• Gather customer information and educate on products and services.
• Navigate multiple systems while assisting customers.
• Meet performance metrics and maintain policy adherence.
• Document customer interactions and dispositions.

Skills

Customer service

Communication skills

Empathy

Patience

Multitasking

Problem solving

Job description

Everise in the United States is seeking a remote Customer Service Agent to answer inbound calls from our clients' members about healthcare benefits. You'll provide empathetic, patient support and use systems to resolve questions on benefits and coverage.

You can earn incentives, plus benefits such as medical, dental, vision, 401K and PTO; a dedicated home workspace is required, plus a stable high-speed internet connection and a quiet environment.