Customer Care Representative

Insight Global; Ohio; Remoto; USD 21.000 - 23.000; Tempo integral

Benefícios oferecidos por esta vaga

Call center experience

Healthcare experience

Resumo da vaga

Insight Global is seeking a Customer Care Specialist on a remote basis, but you must reside and work in Ohio. You will provide inbound phone support to CareSource members, handling benefit, eligibility, claims questions, and routine issues while navigating CareSource systems.

The role operates Monday through Friday, 8:00–5:00 EST, with a contract to the end of March 2027 and potential conversion. Start date 12/7.

Qualificações

• Reliable attendance and availability 8-5 EST.
• Comfortable speaking on the phone throughout the day.
• Able to navigate multiple computer systems while on calls.
• Able to work in a fast-paced environment.
• Must live and physically work in Ohio.
• Reliable home internet with Ethernet connectivity.
• High school diploma or GED.

Responsabilidades

• Answer inbound calls from CareSource members.
• Assist with questions on benefits, eligibility, claims, transportation, and routine healthcare needs.
• Research information and resolve member questions or concerns.
• Navigate multiple computer systems while speaking with members.
• Accurately document calls and member interactions.
• Provide professional, friendly, and helpful customer service.
• Follow CareSource policies, procedures, and HIPAA requirements.
• Follow up on unresolved issues when necessary.
• Maintain dependable attendance and an assigned work schedule.

Conhecimentos

Phone-based support

Reliable attendance

Fast-paced environment

Home-office setup

Formação

High school diploma/GED

Ferramentas

Ethernet connection

Descrição da vaga

Location: 100% Remote, must live and physically work in Ohio

Pay Rate: $15-17/hr

Duration: Contract to the end of March 2027 with potential conversion

Shift: M-F, standard business hours (8:00 - 5:00 PM EST)

Start: 12/7

Must Haves

• Reliable attendance and dependable to work 8-5 EST
• Comfortable being on the phone throughout the day
• Comfortable navigating multiple computer systems at once
• Able to work in a fast-paced environment
• Must live and physically work in Ohio
• Reliable home internet with ability to hardwire via Ethernet
• High school diploma/GED

Plusses

• Call center experience
• Healthcare/health insurance experience

Job Description

The Customer Care Specialist will provide inbound phone-based customer service to CareSource members, helping answer questions, resolve routine issues, and provide a positive member experience. This is a remote, fast-paced customer service role where you’ll be talking with members while navigating CareSource systems and documenting each interaction.

Key Responsibilities

• Answer inbound calls from CareSource members
• Help members with questions related to benefits, eligibility, claims, transportation, and other routine healthcare needs
• Research information and resolve member questions or concerns
• Navigate multiple computer systems while speaking with members
• Accurately document calls and member interactions
• Provide professional, friendly, and helpful customer service
• Follow CareSource policies, procedures, and HIPAA requirements
• Follow up on unresolved issues when necessary
• Maintain dependable attendance and an assigned work schedule