Customer Care Specialist

Insight Global; Dayton (OH); Remoto; USD 21.000 - 26.000; Tempo pieno

Descrizione del lavoro

CareSource is seeking a Customer Care Specialist to provide inbound phone-based service to members, resolving routine questions and documenting interactions to ensure a positive experience. This remote role requires navigating CareSource systems, handling benefits, eligibility, claims, and transportation inquiries, while maintaining HIPAA compliance and professional communication.

Candidates should have a high school diploma or GED, live in Ohio, reliable home internet, and the ability to work

Competenze

• High school diploma or GED required.
• Reliable attendance and ability to work 9am-5pm EST, Monday to Friday.
• Must live and work in Ohio.
• Reliable home internet with Ethernet connectivity.
• Strong customer service and communication skills.
• Comfortable speaking on the phone all day.
• Able to navigate multiple computer systems simultaneously.
• Capable of thriving in a fast-paced environment.
• Call center experience preferred.
• Healthcare/health insurance experience preferred.
• Medicare or Medicaid experience preferred.
• Member services experience preferred.

Mansioni

• Answer inbound calls from CareSource members.
• Help members with questions related to benefits, eligibility, claims, transportation, and other routine healthcare needs.
• Research information and resolve member questions or concerns.
• Navigate multiple computer systems while speaking with members.
• Accurately document calls and member interactions.
• Provide professional, friendly, and helpful customer service.
• Follow CareSource policies, procedures, and HIPAA requirements.
• Follow up on unresolved issues when necessary.
• Maintain dependable attendance and an assigned work schedule.

Conoscenze

Strong customer service

Communication skills

Phone-based interaction

Navigate multiple systems

Fast-paced adaptability

Reliability/attendance

Healthcare experience

Medicare/Medicaid experience

Member services experience

Formazione

High school diploma/GED

Descrizione del lavoro

Job Description

Job Summary

The Customer Care Specialist will provide inbound phone-based customer service to CareSource members, helping answer questions, resolve routine issues, and provide a positive member experience. This is a remote, fast-paced customer service role where you’ll be talking with members while navigating CareSource systems and documenting each interaction.

Day-to-Day Responsibilities:

• Answer inbound calls from CareSource members
• Help members with questions related to benefits, eligibility, claims, transportation, and other routine healthcare needs
• Research information and resolve member questions or concerns
• Navigate multiple computer systems while speaking with members
• Accurately document calls and member interactions
• Provide professional, friendly, and helpful customer service
• Follow CareSource policies, procedures, and HIPAA requirements
• Follow up on unresolved issues when necessary
• Maintain dependable attendance and an assigned work schedule

Skills and Requirements

• High school diploma/GED
• Reliable attendance and dependable to work 9am-5pm EST Monday to Friday
• Must live and physically work in Ohio
• Reliable home internet with ability to hardwire via Ethernet
• Strong customer service/communication skills
• Comfortable being on the phone throughout the day
• Comfortable navigation multiple computer systems at once
• Able to work in a fast-paced environment
• Cell center experience
• Healthcare/health insurance experience
• Medicare or Medicaid experience
• Member services experience

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].