Customer Care Specialist

Insight Global; Ohio; Remote; USD 21,000 - 30,000; Full time

Job summary

Insight Global is seeking a Customer Care Specialist to provide inbound phone-based support for members from a remote Ohio-based home office. You’ll work in a fast-paced environment, navigating client systems and documenting each interaction while maintaining professional service standards.

Responsibilities include answering calls about benefits, eligibility, claims, and transportation, researching information, and ensuring accurate documentation.

Qualifications

• Excellent phone-based customer service
• Must live and work in Ohio
• HIPAA compliance knowledge

Responsibilities

• Answer inbound calls from members
• Help members with questions related to benefits, eligibility, claims, transportation, and other routine healthcare needs
• Research information and resolve member questions or concerns
• Navigate multiple computer systems while speaking with members
• Accurately document calls and member interactions
• Provide professional, friendly, and helpful customer service
• Follow client policies, procedures, and HIPAA requirements
• Follow up on unresolved issues when necessary
• Maintain dependable attendance and an assigned work schedule

Skills

Call center

Health insurance experience

Job description

Reliable attendance and dependable to work 9am-5pm EST Monday to Friday

Must live and physically work in Ohio

Reliable home internet with ability to hardwire via Ethernet

Comfortable being on the phone throughout the day

Comfortable navigation multiple computer systems at once

Able to work in a fast-paced environment

Nice to Have Skills & Experience:

• Cell center experience
• Healthcare/health insurance experience

Job Summary:

The Customer Care Specialist will provide inbound phone-based customer service to members, helping answer questions, resolve routine issues, and provide a positive member experience. This is a remote, fast-paced customer service role where you'll be talking with members while navigating client's systems and documenting each interaction.

Day-to-Day Responsibilities:

• Answer inbound calls from members
• Help members with questions related to benefits, eligibility, claims, transportation, and other routine healthcare needs
• Research information and resolve member questions or concerns
• Navigate multiple computer systems while speaking with members
• Accurately document calls and member interactions
• Provide professional, friendly, and helpful customer service
• Follow client policies, procedures, and HIPAA requirements
• Follow up on unresolved issues when necessary
• Maintain dependable attendance and an assigned work schedule