Remote Inbound Donor Service Agent

ACD Direct; Dundalk (MD); Remote; USD 21,000 - 28,000; Part time

Job summary

A customer service outsourcing company is looking for experienced customer service professionals for a Winter Campaign Project. Candidates should have at least 6 months of telephone experience and be able to complete certification within 14 days. The project starts in late November and offers competitive earning potential, with the onboarding process taking as little as 48 hours. Strong communication skills are essential, and applicants can register online to begin the process.

Qualifications

• Minimum 6 months formal telephone experience, preferably in a call center.
• Ability to type 40 WPM or higher.
• Must be able to complete the entire certification process within 14 days of acceptance.

Responsibilities

• Answer inbound calls from clients' enthusiastic callers.
• Provide services and expertise to clients represented by ACD Direct.
• Become certification ready by November 15th, 2015.

Skills

Telephone experience

Computer knowledge

Self motivation

Listening skills

Written communication

Verbal communication

Job description

A customer service outsourcing company is looking for experienced customer service professionals for a Winter Campaign Project. Candidates should have at least 6 months of telephone experience and be able to complete certification within 14 days. The project starts in late November and offers competitive earning potential, with the onboarding process taking as little as 48 hours. Strong communication skills are essential, and applicants can register online to begin the process.