Remote Inbound CX Specialist - Customer Care Pro

Nexa; San Tan Valley (AZ); Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Paid Training

PTO

401(k) plan

ESOP

Healthcare

Life & Legal Insurance

Job summary

Nexa is seeking a Full-Time Remote Customer Experience Specialist based in Arizona. You will handle inbound calls, deliver clear, compassionate support, document caller details, and route inquiries to the right teams using our internal systems.

This role emphasizes training from day one, a 4-on/3-off schedule, and a fully remote setup with a dedicated home office. Arizona residents (excluding Flagstaff) welcome to apply for a 16 USD/hour position with paid training and benefits.

Qualifications

• Excellent verbal and written English communication.
• Empathy and active listening to resolve inquiries.
• Comfortable with basic computer tasks and Windows environment.
• Punctual, reliable, and able to manage multiple tasks.

Responsibilities

• Inbound Call Handling: manage calls with a warm, empathetic tone.
• Information Capture and Routing: document caller details and route to correct dept.
• Software Navigation: use call-management software effectively.
• Quality and Performance: meet KPIs and adhere to schedules.
• Team Collaboration: communicate with peers and management.

Skills

Communication Skills

Client-First Mindset

Technical Aptitude

Reliability & Punctuality

Schedule Flexibility

Education

High School Diploma or GED

Job description

Nexa is seeking a Full-Time Remote Customer Experience Specialist based in Arizona. You will handle inbound calls, deliver clear, compassionate support, document caller details, and route inquiries to the right teams using our internal systems.

This role emphasizes training from day one, a 4-on/3-off schedule, and a fully remote setup with a dedicated home office. Arizona residents (excluding Flagstaff) welcome to apply for a 16 USD/hour position with paid training and benefits.