Full-Time Remote Customer Experience Specialist - Arizona

Nexa; San Tan Valley (AZ); Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Paid Training

PTO

401(k) plan

ESOP

Healthcare

Life & Legal Insurance

Job summary

Nexa is seeking a Full-Time Remote Customer Experience Specialist based in Arizona. You will handle inbound calls, deliver clear, compassionate support, document caller details, and route inquiries to the right teams using our internal systems.

This role emphasizes training from day one, a 4-on/3-off schedule, and a fully remote setup with a dedicated home office. Arizona residents (excluding Flagstaff) welcome to apply for a 16 USD/hour position with paid training and benefits.

Qualifications

• Excellent verbal and written English communication.
• Empathy and active listening to resolve inquiries.
• Comfortable with basic computer tasks and Windows environment.
• Punctual, reliable, and able to manage multiple tasks.

Responsibilities

• Inbound Call Handling: manage calls with a warm, empathetic tone.
• Information Capture and Routing: document caller details and route to correct dept.
• Software Navigation: use call-management software effectively.
• Quality and Performance: meet KPIs and adhere to schedules.
• Team Collaboration: communicate with peers and management.

Skills

Communication Skills

Client-First Mindset

Technical Aptitude

Reliability & Punctuality

Schedule Flexibility

Education

High School Diploma or GED

Job description

Full-Time Remote Customer Experience Specialist - Arizona

• Posted 12-Nov-2026 (EST)
• San Tan Valley, AZ, USA
• 16.00 per hour
• Hourly
• Full Time

Full-Time Remote Customer Experience Specialist
Type of position: Full-Time, 10-hr shifts (4 Days On, 3 Days Off)
Company: Nexa
Location: Remote
Arizona Residents Only, Excluding Flagstaff
Pay: $16 per hour

At Nexa , we help service-focused businesses grow through professional virtual receptionist, appointment scheduling, and customer engagement solutions. Our team supports businesses by capturing opportunities, assisting customers, and creating seamless communication experiences. We combine personalized service with technology-driven solutions to help our clients stay responsive and connected.

Join Our Team! We are looking for friendly, dependable, and detail-oriented individuals who enjoy helping others and delivering outstanding customer service. As a Customer Experience Specialist, you will be the welcoming voice behind the businesses we support, making a positive difference one call at a time.

What makes this opportunity different?

• 100% Inbound Calls: There are zero sales, telemarketing, or cold calls involved. Your entire focus will be on providing quality assistance and care for callers reaching us.
• No Experience Necessary: Whether you are looking to launch a brand-new career path or bring your existing customer service background to a supportive company that genuinely values your contributions, we have you covered.
• Comprehensive Paid Training: We provide extensive, fully paid training starting at your very first day to ensure you have all the tools, resources, technology, and confidence needed to succeed and thrive from day one.

Work From Home Requirements

• Must have a dedicated, quiet and distraction free home office environment that allows for continuous focus and uninterrupted phone availability.
• High-speed internet that can pass our speed test.
  • Internet speeds 50 Mbps Download/10 Mbps Upload
• A hardwired internet connection (a direct Ethernet cable connection).
  • Wi-fi, cellular hotspots, DSL, satellite, or dial-up services are strictly prohibited as primary connections.
• PC or Laptop with Windows 11 or higher and at least 1 GB of available storage
  • No Chromebooks, Apple Products, tablets as they are not compatible with our systems
• Two monitors that meet a screen display resolution of 1600x900
• A high-quality wired USB headset with a built-in microphone (No Bluetooth)
• Please note: Full-Time employees, upon successful completion of training and post the initial new-hire period, we will supply you with company-issued hardware (computer, dual monitors, keyboard, mouse, and headset).

Day-to-Day Responsibilities:

As a Call Center Specialist, no two days are the same, but your primary focus will always center on delivering clear, compassionate, and efficient communications. Your core daily duties will include:

• Inbound Call Handling: Field incoming calls efficiently while consistently maintaining a warm, positive, empathetic, and supportive tone.
• Information Capture and Routing: Accurately document important caller details, relay urgent messages promptly, and transfer calls to the correct departments or personnel.
• Software Navigation: Seamlessly navigate our customer internal call-management software to address caller inquiries swiftly and effectively.
• Quality and Performance: Maintain high standards of consistency by meeting and exceeding key performance indicators, schedule adherence, and quality assurance metrics.
• Team Collaboration: Foster a positive work environment by communicating effectively with peers, team leaders, and management.

What We Look for in Candidates

We are looking for individuals who take genuine pride in helping others and demonstrate a high degree of personal and professional reliability. To be successful in this role, you should possess:

• Exceptional Communication Skills: Outstanding phone etiquette paired with a warm, professional manner, along with strong command of standard written and spoken English (including accurate spelling and grammar).
• Client-First Mindset: A warm, professional tone of voice that naturally conveys empathy, active listening, and genuine care.
• Technical Aptitude: Basic computer literacy, comfortable working knowledge of Microsoft Windows environment and basic office applications, and the ability to type at least 35+ works per minute.
• Strong Work Ethic: High reliability, strong attention to detail, and a stellar record of punctual attendance.
• Schedule Flexibility: Willingness and availability to work one weekend day per week (Saturday or Sunday) as well as assigned holidays as we are a dedicated 24/7/365 operation.
• Minimum of a High School Diploma or GED and at least 18 years of age.
• Must reside in Arizona (excluding Flagstaff).
• Preferred, but not required:
  • 6 months call center, customer service, or retail experience.
  • Bilingual (English/Spanish) fluency is a plus
  • Some college or a post-secondary degree is a plus

Benefits and Perks:

• Paid Training and Ongoing Support: Thorough onboarding to set you up for success.
• Paid Time Off (PTO): Generous PTO to support your work-life balance.
• Retirement Planning: 401(k) plan with competitive company matching contributions.
• Employee Stock Ownership Plan (ESOP): Gain a real financial stake and share in our company's growth.
• Comprehensive Healthcare: Medical, Dental, and Vision coverage.
• Life and Legal Insurance: Employer-provided life insurance and specialized legal assistance benefits.

(Note: Waiting periods may apply for certain benefits.)

Nexa is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees free of discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

Use of Artificial Intelligence (AI): Our company uses artificial intelligence (AI) technology to assist with the collection and intake of applicant information. AI is used solely to facilitate the application process and is not used to screen out, rank, or disqualify applicants. All applicant information is reviewed by a human representative before any decisions are made regarding the next steps in the hiring process.