Remote Inbound Customer Service & Sales Agent

GE Appliances, a Haier company; Columbus (OH); Remote; USD 21,000 - 28,000; Full time

Benefits offered by this job

Paid on-the-job training and mentoring

Work-from-home opportunity (equipment)

No weekend shifts

Paid time off

Medical, dental, vision, and Rx on day

401(k) with company match

Disability insurance

Life insurance

Appliance discount program

Tuition reimbursement

Gym membership reimbursement

Career growth opportunities

Job summary

GE Appliances, a Haier company, is seeking an Inbound Customer Service Agent for a remote, full-time role. You will balance customer service with inbound sales, upsell opportunities, and handle product info, registrations, and service questions.

Requires 1 year in customer service or sales; strong communication, problem-solving, and data analysis skills; remote work with a productive home setup and a 10-hour shift four days a week.

Qualifications

• 1 year of relevant experience in customer service or sales.
• Demonstrates initiative, leadership, and follow-through to resolve owner issues.
• Ability to research, analyze data and make sound decisions.

Responsibilities

• Provide product information, registration support, and service inquiries.
• Upsell parts, products, and services while meeting sales KPIs.
• Maintain owner records and adhere to GE Appliances guidelines.

Skills

Customer service

Sales awareness

Problem solving

Self-starter

Tools

CRM systems

MS Office

Windows-based apps

Job description

GE Appliances, a Haier company, is seeking an Inbound Customer Service Agent for a remote, full-time role. You will balance customer service with inbound sales, upsell opportunities, and handle product info, registrations, and service questions.

Requires 1 year in customer service or sales; strong communication, problem-solving, and data analysis skills; remote work with a productive home setup and a 10-hour shift four days a week.