Remote Owner Service Agent – Inbound Customer Support (USA)

Confidential; United States; Remote; USD 17,047 - 24,280; Full time

Benefits offered by this job

Weekly pay

Comprehensive medical, dental, and vision insurance

Tuition assistance

Employee appliance discounts

Job summary

A leading home appliance company is seeking an Owner Service Agent for remote customer service roles. Successful candidates will assist customers with inquiries regarding products, registrations, and service support. A high school diploma and strong communication skills are required, along with customer service experience. This position offers competitive pay, flexible hours, and excellent benefits including medical insurance and career growth opportunities.

Qualifications

• 2+ years of customer service or sales experience preferred.
• Strong desire to help customers and solve problems.
• Excellent communication skills (listening, speaking, and written).

Responsibilities

• Handle incoming customer inquiries via phone, email, chat, or other communication channels.
• Assist customers with product information, parts, post‑purchase questions, and service needs.
• Use critical thinking to troubleshoot customer issues.

Skills

Customer service

Communication skills

Problem-solving

Multitasking

Computer skills

Education

High school diploma or GED

Job description

Company: GE Appliances, a Haier Company
Job Type: Remote (Candidates must live within 50 miles of listed cities)
Role: Owner Service Agent – Inbound Customer Service
Schedule: Full-Time or Part-Time | 8-hour shifts between 7:00 AM – 7:00 PM (Central), Monday–Friday
Pay: $15.00 per hour + performance incentives (paid weekly)
Locations Eligible:
Louisville, KY | Nashville, TN | Memphis, TN | Jackson, MS | Greenville, SC | San Antonio, TX | Tulsa, OK | Cincinnati, OH | Rapid City, SD | Salt Lake City, UT

About GE Appliances

GE Appliances is one of the fastest-growing appliance companies in the United States—powered by innovators and problem-solvers who believe in creating “good things, for life.” Our workplace culture focuses on collaboration, growth, and delivering the best customer experience possible. As part of Advanced Services Inc., we offer extensive support, career paths, and employee recognition.

About the Position

We are urgently hiring remote Owner Service Agents to provide exceptional customer support to GE Appliance owners. In this role, you will assist customers with product questions, part inquiries, registration details, troubleshooting, dealer location information, delivery inquiries, and service support.

This is a fantastic opportunity for individuals who enjoy helping customers and want to begin a rewarding career in the service and support industry.

What Yo will Do

After completing 9 weeks of paid training, you will:

• Handle incoming customer inquiries via phone, email, chat, or other communication channels
• Assist customers with product information, parts, post‑purchase questions, and service needs
• Use critical thinking to troubleshoot customer issues and follow concession guidelines when needed
• Access, update, and maintain accurate customer records and service logs
• Provide feedback to training and quality assurance teams to improve tools and processes
• Follow established policies and procedures, including workplace safety standards
• Support additional business needs as assigned

What You will Bring

• High school diploma or GED
• 2+ years of customer service or sales experience preferred
• Strong desire to help customers and solve problems
• Excellent communication skills (listening, speaking, and written)
• Ability to multitask, prioritize, and manage time effectively
• Strong computer skills and ability to navigate multiple systems
• Solid typing skills and familiarity with Windows‑based applications
• Ability to remain calm, professional, and efficient—even with difficult customers
• Strong sense of accountability and reliability
• Ability to work independently while following direction
• Must be able to communicate in English fluently

Remote Workspace Requirements

Applicants must have:

• A quiet, private work area suitable for company‑provided equipment (PC, monitors, keyboard, mouse, etc.)
• Hardwired high‑speed internet (no satellite or DSL allowed)
• Minimum internet speed requirements:
  • Ping: < 50
  • Download: 50 Mbps or higher
  • Upload: 15 Mbps or higher

Benefits

• Weekly pay
• Comprehensive medical, dental, and vision insurance
• Short‑term and long‑term disability
• Paid time off
• Tuition assistance
• Life insurance
• Employee appliance discounts
• Strong career growth and promotion opportunities

Why Work With Us

At GE Appliances, you will be part of a team that values innovation, teamwork, and customer care. If you are passionate about helping people and want to build a strong career in customer support with real growth potential, this role is an excellent fit.

Apply Today

Start your journey with GE Appliances and help us deliver outstanding experiences to customers across the country.
Apply now and join a growing team dedicated to making good things happen — for life.