REMOTE INBOUND CUSTOMER SERVICE REPRESENTATIVE

Paycom - ATS; Tulsa (OK); Remote; USD 28,009,000 - 37,895,000; Full time

Benefits offered by this job

Training provided and equipment

Job summary

ACC Premiere, a customer service outsourcing firm, is hiring for full-time roles that deliver exceptional phone-based service to well-known brands. The position offers a dedicated home office space, company-paid training, and equipment, with a standard dayshift followed by afternoon/evening hours.

You should bring at least two years of call center customer service experience, strong written and verbal communication, and a professional demeanor.

Qualifications

• Minimum of 2 years customer service experience in a call center environment.
• Experience supporting brand products and services.
• Positive and professional demeanor.
• Excellent written and verbal communication skills.
• High school diploma required; college education preferred.
• Experience with diagnosing and troubleshooting.
• Familiarity with supporting consumer products and/or services.

Responsibilities

• Consult with customers to understand their scheduling needs and determine the best option.

Skills

Customer service

Communication skills

Troubleshooting

Call center experience

Education

High school diploma

College education preferred

Job description

Are you passionate about delivering exceptional service?At ACC Premiere, we provide outstanding service experiences for consumers of well-known brands through phone. We pride ourselves on our promote-from-within culture, fostering communication, and creating an employee-centric work environment. We offer paid training and supply the equipment you will need.If you have experience in retail, customer service, or data entry, we want to hear from you!$11.50/hour - Full-timeRESPONSIBILITIES:Consult with customers to understand their scheduling needs and determine the best option.Have excellent verbal communication skillsAbility to adapt to different types of customers and use positive language to represent yourself and the CompanyWORK ENVIRONMENT AND WORKSPACE:• Dedicated home office workspace, ideally a separate room with its own door• Adequate space to set up the workstation• Ability to hardwire internet (direct connection to your router)• Three power connections• No personal disruptions during scheduled hours (e.g., loud music, non-work-related phone calls, or other household members)• Continuous availability throughout your shift; flexibility to handle non-work-related tasks is not possible.PREFERRED SKILLS:• Minimum of 2 years customer service experience in a call center environment• Experience supporting brand products and services• Positive and professional demeanor• Excellent written and verbal communication skills• High school diploma required; college education preferred• Experience with diagnosing and troubleshooting• Familiarity with supporting consumer products and/or services.TRAINING:• Product Training• Systems Training• Live Remote Training• 100% attendance requiredTraining is first shift (dayshift). The after-training schedule is second shift (afternoons and evenings). All schedules are Monday-Friday.Ready to make a difference? Apply today and join a team that values your skills and contributions!