Customer Service Representative (Onsite)

Intelogix; Copperas Cove (TX); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Paid Training

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Employee Discounts

Career Advancement

Job summary

InteLogix is seeking a full-time customer service representative to engage with customers via phone, manage inbound and outbound calls, and guide them to solutions. You will document interactions and collaborate with departments to resolve issues while maintaining high customer satisfaction.

On-site role in Copperas Cove, TX, with paid training and benefits including medical, dental, and vision coverage, PTO, and employee discounts.

Qualifications

• Must be 18 years of age or older.
• High School Diploma or equivalent.
• Ability to stay engaged on the phone with minimal distractions.
• Typing assessment required.
• Excellent attendance.

Responsibilities

• Serve as the primary point of contact for customers via phone.
• Make outbound collection calls and persuade payments on past due accounts.
• Document customer interactions across tools/platforms.
• Collaborate with other departments to resolve issues and escalate when needed.
• Strive to exceed customer satisfaction goals and performance metrics.

Skills

Phone communication

Customer service

Problem solving

Empathy

Typing

Attendance

Education

High School Diploma or equivalent

Job description

Pay rate: $16/hrWho we are:At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.What’s the Role About?If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.Are you energetic, enthusiastic with an engaging personality?Are you driven to deliver effective results while providing excellent customer service?Do you have extraordinary communication skills?What’s in it for YOU?Paid TrainingMedical, Dental, and Vision InsurancePaid Time OffEmployee DiscountsFull-time, non-seasonalCareer AdvancementResponsibilitiesServe as the primary point of contact for customers via phoneMake outbound financial collection calls in addition to incoming calls from customers in an effort to persuade customers to make payments on past due accountsProvide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutionsMaintain a thorough understanding of products, services and policies to effectively assist customersAccurately document customer interactions and transactions across all tools/platformsCollaborate with other departments to resolve customer issues and escalate complex problems as necessaryStrive to exceed customer satisfaction goals and performance metricsContinuously seek opportunities to improve the customer experience and streamline processesStay updated on product knowledge and industry trends to better assist customersAbility to work within the defined hours of operation with flexibility needed on weekends and holidaysMonday - Friday: 7 a.m. to 8 p.mRotating Saturday Shift: 10 a.m. to 3 p.m.What We Look for in a Candidate:Must be 18 years of age or olderHigh School Diploma or equivalentAbility to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions, constant sedentary workPossess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phoneTyping Assessment requiredSuperb attendance, so you can be there when our customers need usAll job offers are contingent upon completion of drug screen and background checks.