Customer Service Rep

ACC Premiere, LLC.; Lexington (SC); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Equipment provided

Paid training

Job summary

American Customer Care / Premiere Response is recruiting for a Remote Customer Service Representative. The role emphasizes handling customer inquiries via phone, email, chat, and social platforms with a focus on accurate record-keeping and effective problem solving.

We seek candidates with at least 2 years in customer service, preferably in a call center, strong written/verbal skills, empathy, and the ability to work independently in a home office setup.

Qualifications

• Minimum 2 years customer service experience, preferably in a call center
• Experience supporting consumer products/services
• Excellent written and verbal communication skills
• Strong empathy and active listening abilities
• Ability to work remotely with minimal supervision

Responsibilities

• Handle customer inquiries and complaints
• Document and update customer records based on interactions
• Maintain knowledge base of products and services
• Increase customer retention with problem-solving
• Manage high volume inquiries promptly and accurately

Skills

Customer service

Call center

Written communication

Active listening

Empathy

Troubleshooting

Rapport building

Education

HS Diploma

College preferred

Tools

CRM

ACD Tools

Job description

Work From Home-Customer Service

***Equipment Provided***

***Paid Training***

At American Customer Care/ Premiere Response, we are passionate about customer service. Our talented team of professionals provides exceptional service experiences for the consumers of many well-known brands via phone, social media, live chat, and email. Our company prides itself on promoting from within, and our culture is built on communication and an employee-centric work environment. We are seeking individuals with experience in retail, customer service, and/or data entry.

We are currently hiring professionals to work in the role of: Remote Customer Service Representative

RESPONSIBILITIES

• Handle customer inquiries and complaints
• Document and update customer records based on interactions
• Maintain a knowledge base of the evolving products and services
• Increase customer retention by implementing creative problem-solving skills
• Handle numerous customer inquiries promptly, accurately, and efficiently

PREFERRED SKILLS:

• Minimum of 2 years customer service experience in a call center environment
• Experience supporting brand products and services
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Minimum HS diploma, college preferred
• Experience with diagnosing and troubleshooting
• Has experience supporting consumer products and/or services.
• Experience with technical support/technical background.
• Strong attention to details.
• Strong multitasking abilities.
• Strong empathy and active listening skills.
• Personable, approachable, and able to build rapport quickly.

TRAINING:

• Product training (Understanding of our client’s range of products, ingredients, application, adverse effects, etc.)
• Systems training (How to use CRM and ACD Tools)
• Remote training (via the video conference platform Zoom)
• 100% Attendance

WHY US?

• We inspire and develop employees to be able to effectively empathize with consumers.
• We create experiences that provide promotion opportunities from within.
• We motivate and encourage our employees to contribute new viewpoints which add to our team-oriented culture!

Home Environment and Work Space:

• Dedicated home office workspace, preferably a separate room with its own door
• Adequate space to set up the workstation
• Ability to hardwire internet (plug directly into your router)
• Three power connections- either three outlets or a power strip (one for each monitor and one for the PC tower)
• Agents are responsible for maintaining the workspace in a safe condition
• Personal disruptions are not allowed during scheduled hours and should not be audible in background noise. This includes but not limited to:
• Loud music
• Non-work-related phone calls
• Other household members
• You are scheduled on the phone throughout the entirety of your shift. It s essential to understand this job does not allow flexibility to answer the door or be on-call care for others during work hours.

EEO Statement:

ACC/PR is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state, or local law.