Customer Service Rep - Montoursville

Paycom - ATS; Lexington (SC); Remote; USD 40,116,000 - 54,663,000; Full time

Job summary

ACC Premiere is seeking a Remote Customer Service Representative to handle inquiries across phone, email, live chat, and social channels while maintaining accurate records and knowledge of our product range. You will work from a dedicated home office and complete structured training on our client's products, CRM, and ACD tools.

Ideal candidates have at least two years in customer service, strong communication skills, and a professional demeanor.

Qualifications

• Minimum of 2 years customer service experience in a call center.
• Experience supporting brand products and services.
• Strong written and verbal communication skills.

Responsibilities

• Handle customer inquiries and complaints.
• Document and update customer records based on interactions.
• Maintain a knowledge base of evolving products and services.
• Handle numerous inquiries promptly, accurately, and efficiently.

Skills

Customer service

Call center

Data entry

Problem-solving

Written and verbal communication

Education

High School diploma

Tools

CRM

ACD Tools

Job description

Work From Home-Customer Service***Equipment Provided******Paid Training***At ACC Premiere, we're passionate about customer service. Our talented team of professionals provides exceptional service experiences for the consumers of many well-known brands via phone, social media, live chat, and email. Our company prides itself on promoting from within, and our culture is built on communication and an employee-centric work environment. We are seeking individuals with experience in retail, customer service, and/or data entry.We are currently hiring professionals to work in the role of: Remote Customer Service RepresentativeRESPONSIBILITIES:Handle customer inquiries and complaintsDocument and update customer records based on interactionsMaintain a knowledge base of the evolving products and servicesIncrease customer retention by implementing creative problem-solving skillsHandle numerous customer inquiries promptly, accurately, and efficientlyPREFERRED SKILLS:Minimum of 2 years customer service experience in a call center environmentExperience supporting brand products and servicesPositive and professional demeanorExcellent written and verbal communication skillsMinimum HS diploma, college preferredExperience with diagnosing and troubleshootingHas experience supporting consumer products and/or services.TRAINING:Product training (Understanding of our client's range of products, ingredients, application, adverse effects, etc.)Systems training (How to use CRM and ACD Tools)Remote training (via the video conference platform Zoom)100% AttendanceWHY US?We inspire and develop employees to be able to effectively empathize with consumers.We create experiences that provide promotion opportunities from within.We motivate and encourage our employees to contribute new viewpoints which add to our team-oriented culture!Home Environment and Work Space:Dedicated home office workspace, preferably a separate room with its own doorAdequate space to set up the workstationAbility to hardwire internet (plug directly into your router)Three power connections- either three outlets or a power strip (one for each monitor and one for the PC tower)Agents are responsible for maintaining the workspace in a safe conditionPersonal disruptions are not allowed during scheduled hours and should not be audible in background noise. This includes but not limited to:Loud musicNon-work-related phone callsOther household membersYou are scheduled on the phone throughout the entirety of your shift. It’s essential to understand this job does not allow flexibility to answer the door or be on-call care for others during work hours.EEO Statement:ACC is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state, or local law.