Remote Inbound CSR & Sales Specialist

Glass Doctor; Tampa (FL); Hybrid; USD 45,000 - 63,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Vision insurance

Wellness resources

Opportunity for advancement

Job summary

Glass Doctor of Tampa Bay is seeking a Customer Service Representative to deliver exceptional service in-person, on the phone, and online, while promoting Glass Doctor's portfolio. The role involves sales, order processing, and collaboration with the team in a fast-paced office.

Remote work is possible after training, with compensation ranging from $45,000 to $63,000 per year. The ideal candidate has 1 year of customer service experience, strong computer and math skills, and excellent

Qualifications

• Minimum 1 year in a customer-facing role.
• Excellent communication and computer skills.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Receives incoming calls in a professional and courteous manner, determines purpose of the call, and collects/verifies contact information
• Provides price, schedule, and quality quotes for automotive jobs and sets appointments for flat projects in order to promptly close the sale
• Promptly responds to email requests in order to secure the opportunity
• Receives and owns customer complaints and enters all information into the work order/invoice HIDDEN notes in order to accurately/formally record ALL relevant information
• Obtains, documents, and verifies all insurance information
• Assists dispatcher or other office employees as needed
• Performs other duties as assigned

Skills

1-3 years experience

Organization skills

Communication skills

Computer skills

Education

High school diploma or GED

Job description

Glass Doctor of Tampa Bay is seeking a Customer Service Representative to deliver exceptional service in-person, on the phone, and online, while promoting Glass Doctor's portfolio. The role involves sales, order processing, and collaboration with the team in a fast-paced office.

Remote work is possible after training, with compensation ranging from $45,000 to $63,000 per year. The ideal candidate has 1 year of customer service experience, strong computer and math skills, and excellent