Customer Service for Our Inbound Call Glass Service Center

Glass Doctor; Tampa (FL); Hybrid; USD 45,000 - 63,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Vision insurance

Wellness resources

Opportunity for advancement

Job summary

Glass Doctor of Tampa Bay is seeking a Customer Service Representative to deliver exceptional service in-person, on the phone, and online, while promoting Glass Doctor's portfolio. The role involves sales, order processing, and collaboration with the team in a fast-paced office.

Remote work is possible after training, with compensation ranging from $45,000 to $63,000 per year. The ideal candidate has 1 year of customer service experience, strong computer and math skills, and excellent

Qualifications

• Minimum 1 year in a customer-facing role.
• Excellent communication and computer skills.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Receives incoming calls in a professional and courteous manner, determines purpose of the call, and collects/verifies contact information
• Provides price, schedule, and quality quotes for automotive jobs and sets appointments for flat projects in order to promptly close the sale
• Promptly responds to email requests in order to secure the opportunity
• Receives and owns customer complaints and enters all information into the work order/invoice HIDDEN notes in order to accurately/formally record ALL relevant information
• Obtains, documents, and verifies all insurance information
• Assists dispatcher or other office employees as needed
• Performs other duties as assigned

Skills

1-3 years experience

Organization skills

Communication skills

Computer skills

Education

High school diploma or GED

Job description

Future Opening: Customer Service for Our Inbound Call Glass Service Center

• 401(k)
• 401(k) matching
• Health insurance
• Opportunity for advancement
• Vision insurance
• Wellness resources

COMPANY DESCRIPTION

At the Glass Doctor of Tampa Bay, we want our teammate’s tenure here, whether 2 years or 20 years, to be a positive experience and bright spot in their career, so our guiding philosophy to accomplish that goal comes from a Zig Ziglar quote:

“You can have everything in life that you want if you will just help enough other people get what they want.”

Glass Doctor of Tampa Bay is a local family-owned company that has been in the Tampa Bay area for over 25 years, and we expect to be here for the next 25 years. Our team has thrived and grown in good economies and powered through the bad economies. During the past seven years we have experienced strong growth and the key to our growth has been fostering a unique and supportive company culture that is well-suited for the workforce veteran who is looking for a place to call home and advanced their career. It may sound a little bit cliché but at the Glass Doctor we passionately believe the key to our continuing success is to assemble a team of people that share a common set of values and then let them accomplish great things; not the least of which is to create a secure, supportive and well-compensated working environment. An environment in which we can all practice our trades and contribute to our own personal success while simultaneously lifting our teammates up; a rising tide lifts all boats.

With the above in mind we have built our team on the following seven core values and principles:

• Do the Right Thing: Above all else, we will do what is right and honest without exception.
• Live the Golden Rule: Treat every person, employee or customer, the way you want to be treated. Everyone deserves to be treated with respect and dignity.
• Our Business is Making Happy Customers: Without them we have no business – Do what is fair.
• Fix the Customer: Our job is not only to fix our customer’s “panes” but to solve their problems.
• Remain Humble & Thankful
• Have Fun in the Process: Work takes up one third of our lives – it should be an enjoyable place to be. Do your part.
• Falling Short: If/When we fall short of our company values - we will acknowledge our error - correct it - and refocus on being true to our values list above.

Also, to learn more about us, please check us out on the following links:

Glass Doctor is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status.

JOB DESCRIPTION

In this customer-facing role the Customer Service Representative (CSR) will provide exceptional customer service in person, on the phone, and via the internet. In addition, he or she performs in a sales capacity by promoting Glass Doctor's full portfolio of products and services. The CSR must work to maximize revenues while ethically balancing the needs of the customer with solution options. Manage office paperwork flow and network well with the other teammates in a fast-moving office environment. Remote work is an option once training is completed. Our ideal candidate has a desire to be part of a close-knit hard-working office family. They should possess outstanding communication skills, true multi-tasking experience and a willingness to learn all aspects of our Glass Service Business. Our most successful teammates in this position have a high school diploma, GED, or equivalent. And they often have some higher or continuing education coursework.

The best fit candidates will have a minimum of one year customer service experience, excellent computer skills, strong phone skills, and solid math skills.

If hired the candidate will spend the first 2-3 months mastering the unique glass industry terminology and our full range of product offerings which can vary depending on the location of the jobsite in our large service territory. After the candidate has mastered these skills there are plenty of opportunities to expand the administrative and/or management responsibilities which will come with increased compensation as well.

RESPONSIBILITIES

• Receives incoming calls in a professional and courteous manner, determines purpose of the call, and collects/verifies contact information
• Provides price, schedule, and quality quotes for automotive jobs and sets appointments for flat projects in order to promptly close the sale
• Promptly responds to email requests in order to secure the opportunity
• Receives and owns customer complaints and enters all information into the work order/invoice HIDDEN notes in order to accurately/formally record ALL relevant information
• Obtains, documents, and verifies all insurance information
• Assists dispatcher or other office employees as needed
• Performs other duties as assigned

QUALIFICATIONS

• One to three years of experience in a customer facing role
• Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment
• Excellent interpersonal and communication skills (written and verbal)
• Strong computer and internet skills

BENEFITS

• Health Insurance
• Paid Holiday and Vacation Days
• Paid Sick and Personal Days
• Vision Insurance
• Life Insurance
• Long-term Disability Insurance
• Short-term Disability Insurance
• Employee Assistance Program

Compensation: $45,000.00 - $63,000.00 per year

Around here, we’re not just glass experts. We’re skilled craftsmen. Makers. Doers. Problem solvers. We’re helping our customers make their homes the best they can be, and their cars as safe as possible. Come join a brand rich in tradition, big on collaboration and learning. A place where your ideas and expertise are valued above all. After all, without your vision, our customers couldn’t achieve their own.

Notice

Synergistic International LLC is the franchisor of the Glass Doctor® franchised system. Each Glass Doctor® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Synergistic International LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Synergistic International LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.

*Acknowledgement

I acknowledge that each independent Glass Doctor® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Synergistic International LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Synergistic International LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.

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