Customer Operations Specialist — In-Office Growth

InnoSource Inc.; Gahanna, Northern (OH, KY); Hybrid; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Tuition assistance

401k and Pension

Many more!

Job summary

American Electric Power (AEP) in Gahanna, OH, is seeking a Customer Operations Associate for an in-office role. You will become an AEP employee on Day One, working to help customers with inquiries and account issues.

In partnership with InnoSource, this role emphasizes empathy, accurate information, and timely follow-up to ensure satisfaction. Starting pay is $18/hour with benefits from day one.

Qualifications

• Strong communication and interpersonal skills.
• Continuous learner mindset.
• Ability to solve problems and pay attention to detail.
• Capable of working in a fast-paced environment.
• Customer service experience is preferred but not required.

Responsibilities

• Interact with customers by phone to assist with inquiries and resolve issues.
• Provide accurate information regarding orders, billing, and other account tasks.
• Demonstrate empathy and understanding in every interaction.
• Document customer interactions and follow up to ensure satisfaction.
• Collaborate with team members and leadership to improve customer experience.

Skills

Communication skills

Interpersonal skills

Continuous learner

Problem solving

Attention to detail

Customer service

Fast-paced work

Education

High school diploma or GED

Job description

American Electric Power (AEP) in Gahanna, OH, is seeking a Customer Operations Associate for an in-office role. You will become an AEP employee on Day One, working to help customers with inquiries and account issues.

In partnership with InnoSource, this role emphasizes empathy, accurate information, and timely follow-up to ensure satisfaction. Starting pay is $18/hour with benefits from day one.