On-Site Customer Operations Associate — Day-One Benefits

InnoSource; Gahanna (OH); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Tuition assistance

401k and Pension

Many more!

Job summary

InnoSource is hosting an in-office Customer Operations Associate role with American Electric Power (AEP) in Gahanna, Ohio. The role starts at $18/hour and involves customer interactions by phone, order/billing support, and collaboration with the team to enhance service.

Interview day is open for candidates; dress code is business casual, bring multiple resumes and a form of ID. Position is in-office, with relocation not specified.

Qualifications

• Excellent communication and interpersonal skills.
• Continuous learner mindset.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment.
• Previous customer service experience preferred but not required.
• A high school diploma or GED
• Residency within 50 miles of the AEP office

Responsibilities

• Interact with customers via phone to assist with inquiries and resolve issues.
• Provide accurate information regarding orders, billing, and other account management tasks.
• Demonstrate empathy and understanding in all customer interactions.
• Document customer interactions and follow up as necessary to ensure satisfaction.
• Collaborate with team members and leadership to improve customer experience.

Skills

Communication

Interpersonal skills

Problem solving

Attention to detail

Customer service

Adaptability

Continuous learner

Education

High school diploma or GED

Job description

InnoSource is hosting an in-office Customer Operations Associate role with American Electric Power (AEP) in Gahanna, Ohio. The role starts at $18/hour and involves customer interactions by phone, order/billing support, and collaboration with the team to enhance service.

Interview day is open for candidates; dress code is business casual, bring multiple resumes and a form of ID. Position is in-office, with relocation not specified.