Customer Service Specialist — Billing, Outages & Support

FirstEnergy; Fairmont (WV); On-site; USD 32,000 - 46,000; Full time

Job summary

FirstEnergy is seeking an Assistant Customer Service Representative in Fairmont, WV for an on-site role. You will provide high-quality customer support via inbound and outbound calls, handling billing inquiries, service requests, outage information, and account maintenance while ensuring regulatory compliance and safety standards.

You will input data into customer information systems and support customers during storm events as needed.

Qualifications

• Experience in customer-facing roles is preferred.
• Ability to multitask and stay organized in a fast-paced environment.
• Strong verbal communication and problem-solving skills.
• Proficiency with MS Office; familiarity with SAP and Access is a plus.

Responsibilities

• Handle inbound and outbound customer inquiries with professionalism.
• Assist customers with billing questions, service requests, and account information.
• Input requests accurately into customer information systems and maintain records.
• Communicate outage status and service restoration information as needed.
• Follow procedures and regulatory guidelines to ensure accurate transactions.

Skills

Customer service

Communication

Multitasking

Data entry

Education

High school diploma or GED

Tools

SAP

Microsoft Office

Access

Job description

FirstEnergy is seeking an Assistant Customer Service Representative in Fairmont, WV for an on-site role. You will provide high-quality customer support via inbound and outbound calls, handling billing inquiries, service requests, outage information, and account maintenance while ensuring regulatory compliance and safety standards.

You will input data into customer information systems and support customers during storm events as needed.