Customer Operations Pro — Day-One Benefits

InnoSource; Gahanna (OH); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Tuition assistance

401k and Pension

Many more!

Job summary

American Electric Power (AEP) is partnering with InnoSource to offer direct-hire, in-office roles. As a Customer Operations Associate, you will assist customers over the phone, resolve inquiries, and ensure their needs are met with care and efficiency.

You will join a compassionate, team-driven environment that values clear communication, problem solving, and empathy. Starting pay is $18/hour with benefits available on day one in Gahanna, OH.

Qualifications

• Excellent communication and interpersonal skills.
• Continuous learner mindset.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment.
• Residency within 50 miles of the AEP office.
• Previous customer service experience is preferred but not required.

Responsibilities

• Interact with customers via phone to assist with inquiries and resolve issues.
• Provide accurate information regarding orders, billing, and other account management tasks.
• Demonstrate empathy and understanding in all customer interactions.
• Document customer interactions and follow up as necessary to ensure satisfaction.
• Collaborate with team members and leadership to improve customer experience.

Skills

Excellent communication

Interpersonal skills

Fast learner

Problem solving

Customer service experience

Education

High school diploma or GED

Job description

American Electric Power (AEP) is partnering with InnoSource to offer direct-hire, in-office roles. As a Customer Operations Associate, you will assist customers over the phone, resolve inquiries, and ensure their needs are met with care and efficiency.

You will join a compassionate, team-driven environment that values clear communication, problem solving, and empathy. Starting pay is $18/hour with benefits available on day one in Gahanna, OH.