Remote Energy Customer Care Specialist

Actalent; Princeton (NJ); Hybrid; USD 26,000 - 29,000; Full time

Benefits offered by this job

Great benefits package

Work life balance

Growth opportunities

Remote work environment

Job summary

Actalent is seeking a Remote Customer Care Rep to handle a high-volume mix of outbound and inbound calls, focusing on scheduling, inquiries, and reminder communications for energy and utility services. The role emphasizes script adherence, data entry, and meeting performance metrics in a fully remote environment.

Ideal candidates have at least 2 years in a call center, can work independently, and are motivated by energy efficiency initiatives.

Qualifications

• At least 2 years of call center/high volume customer service experience.
• Experience in a fast-paced environment.
• Experience supporting utility programs or customer service operations is beneficial.
• Comfort working with scheduling systems or appointment management tools.
• Ability to work both independently and collaboratively
• Interest in energy efficiency and clean energy initiatives.
• Professional phone etiquette and customer service mindset.

Responsibilities

• Conduct outbound calls and manage inbound calls according to daily dialing goals set by leadership.
• Use service knowledge to showcase the solutions that CMC Energy can offer, analyze individual customer needs, and respond to customer inquiries efficiently
• Confirm appointments and conduct reminder calls three days and one day before scheduled appointments.
• Qualify program applicants, complete questionnaires and mail program applications as needed by location.
• Obtain relevant customer information and accurately enter tracking data into client and CMC database systems.
• Resolve general customer service issues. Escalate as appropriate.
• Meet individual performance metrics consistently, including adherence, number of scheduled appointments, number of completed appointments, QA scores, and appointment cancellation rate.
• Focus on achieving individual goals such as total talk time and calls dialed, while also contributing to team and program goals.
• Follow scripts accurately and explain product details, program eligibility criteria, and gather necessary customer information.
• Attend mandatory weekly or bi-weekly team meetings, quality assurance sessions, and one-on-one coaching sessions with leadership and QA analysts.
• Provide administrative support as needed.
• Perform other duties as assigned.

Skills

Call center experience

Outbound calling

Scheduling systems

Independent work

Team collaboration

Energy efficiency

Phone etiquette

Job description

Actalent is seeking a Remote Customer Care Rep to handle a high-volume mix of outbound and inbound calls, focusing on scheduling, inquiries, and reminder communications for energy and utility services. The role emphasizes script adherence, data entry, and meeting performance metrics in a fully remote environment.

Ideal candidates have at least 2 years in a call center, can work independently, and are motivated by energy efficiency initiatives.