Remote Inbound Call Center Specialist

CCS - Customer Contact Services; Augusta (GA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Work from home

Performance bonus opportunities

Medical insurance

Dental and vision insurance

401(k)

Paid time off

Life insurance

Holiday incentive pay

Employee events and activities

Advancement opportunities

Job summary

CCS - Customer Contact Services in Augusta, GA seeks friendly, professional communicators to handle inbound calls, schedule appointments, gather information, and resolve caller concerns while representing our clients with care.

Training starts Sep 28, 2026, with CST shifts. This remote role offers 20–40 hours weekly, 7:00–3:30, 8:00–4:30, 10:00–6:30, or 12:30–9:00. GED+ and at least 1 year in a call center are required.

Qualifications

• G.E.D. or higher education.
• 1 year of call center or customer service experience.
• Comfortable navigating multiple software platforms.
• Basic understanding of computer hardware, software, and general systems.
• Ability to handle confidential information responsibly.
• Strong written and verbal communication skills in English.
• Good problem-solving skills and attention to detail.
• Knowledge of customer service principles and quality standards.

Responsibilities

• Answer inbound calls professionally and on time.
• Follow client-specific scripts and procedures.
• Gather and document caller information accurately.
• Schedule appointments and relay messages correctly.
• Provide callers with product and service information.
• Process online reservations accurately.
• Maintain quality assurance standards.
• Stay current on CCS client programs and accounts.

Skills

Call center experience

English communication

Multitasking

Confidential information handling

Technology navigation

Education

G.E.D. or higher

Tools

CRM software

Windows proficiency

Job description

CCS - Customer Contact Services in Augusta, GA seeks friendly, professional communicators to handle inbound calls, schedule appointments, gather information, and resolve caller concerns while representing our clients with care.

Training starts Sep 28, 2026, with CST shifts. This remote role offers 20–40 hours weekly, 7:00–3:30, 8:00–4:30, 10:00–6:30, or 12:30–9:00. GED+ and at least 1 year in a call center are required.