Call Center Representative

CCS - Customer Contact Services; Augusta (GA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Work from home

Performance bonus opportunities

Medical insurance

Dental and vision insurance

401(k)

Paid time off

Life insurance

Holiday incentive pay

Employee events and activities

Advancement opportunities

Job summary

CCS - Customer Contact Services in Augusta, GA seeks friendly, professional communicators to handle inbound calls, schedule appointments, gather information, and resolve caller concerns while representing our clients with care.

Training starts Sep 28, 2026, with CST shifts. This remote role offers 20–40 hours weekly, 7:00–3:30, 8:00–4:30, 10:00–6:30, or 12:30–9:00. GED+ and at least 1 year in a call center are required.

Qualifications

• G.E.D. or higher education.
• 1 year of call center or customer service experience.
• Comfortable navigating multiple software platforms.
• Basic understanding of computer hardware, software, and general systems.
• Ability to handle confidential information responsibly.
• Strong written and verbal communication skills in English.
• Good problem-solving skills and attention to detail.
• Knowledge of customer service principles and quality standards.

Responsibilities

• Answer inbound calls professionally and on time.
• Follow client-specific scripts and procedures.
• Gather and document caller information accurately.
• Schedule appointments and relay messages correctly.
• Provide callers with product and service information.
• Process online reservations accurately.
• Maintain quality assurance standards.
• Stay current on CCS client programs and accounts.

Skills

Call center experience

English communication

Multitasking

Confidential information handling

Technology navigation

Education

G.E.D. or higher

Tools

CRM software

Windows proficiency

Job description

• 7:00 am - 3:30 pm
• 8:00 am - 4:30 pm
• 10:00 am - 6:30 pm

Be the voice people rely on. At CCS, we handle inbound calls for clients across multiple industries and we're looking for someone who genuinely enjoys helping callers. We need communicators who are calm under pressure, quick on their feet, and take pride in leaving every caller with a great experience. In this role, you'll be the first point of contact for a wide range of callers, handling everything from scheduling appointments and gathering information to answering questions and resolving concerns all while representing our clients with professionalism and care.

During your first 90–180 days, you will access the CCS work environment using your personal computer.

What You’ll Do

• Answer inbound calls professionally and on time
• Follow client-specific scripts and procedures
• Gather and document caller information accurately
• Schedule appointments and relay messages correctly
• Provide callers with product and service information
• Process online reservations accurately
• Maintain quality assurance standards
• Stay current on all CCS client programs and accounts

What We’re Looking For

• G.E.D. or higher education
• 1 year of call center or customer service experienceComfortable navigating multiple software platforms simultaneously
• Basic understanding of computer hardware, software, and general systems
• Ability to handle confidential information responsibly
• Strong written and verbal communication skills in English
• Good problem-solving skills and attention to detail
• Knowledge of customer service principles and quality standards

Availability

• 20–40 hours per week. Saturday or Sunday availability is required.

Available Shifts (CST)

• 7:00 am - 3:30 pm
• 8:00 am - 4:30 pm
• 10:00 am - 6:30 pm
• 12:30 pm - 9:00 pm

Equipment Requirements

• Windows 11 operating system
• Intel i3 or AMD Ryzen 3 CPU or better
• 8 GB RAM or more (installed physical memory)
• Two monitors
• Webcam
• Wired USB headset
• Keyboard with F1–F12 and Page Up/Down keys
• Wired ethernet connection (Wi‑Fi not permitted, cellular internet, starlight, 5Getc. are not permitted)

Benefits

• Work from home
• Monthly performance bonus opportunities
• Medical insurance (full‑time employees)
• Dental and vision insurance (full‑time employees)
• 401(k)
• Paid time off
• Life insurance
• Holiday incentive pay
• Employee events and activities
• Advancement opportunities

Training will start September 28, 2026, from 8:00 AM to 4:30 PM CST, running Monday through Friday for three weeks.