Remote Inbound Customer Support Specialist

GOEBEL FIXTURE COMPANY; Georgia; Hybrid; USD 17,909,000 - 24,797,000; Full time

Benefits offered by this job

Remote work available

Work computer provided

Job summary

Arrowhead Promotion and Fulfillment Co. in Georgia is seeking an inbound Customer Service Representative to handle orders, registrations, and rebates. You will be trained to provide product information and assist customers in a friendly, professional manner.

The role offers remote work options with supplied equipment and requires strong communication, a 25–30 WPM typing speed, and the ability to handle 40–60 calls daily. Training is provided and advancement opportunities exist.

Qualifications

• Excellent communication and problem-solving abilities.
• Detail-oriented and highly accurate in your work.
• Able to multitask and support other departments as needed.
• Typing speed of 25–30 WPM.
• Capability to handle 40–60 calls per day with efficiency.
• Availability to take calls for 80% of the day.
• Proficiency in basic computer knowledge and skills.
• Tactful handling and de-escalation of stressful situations.
• Adaptability in a dynamic environment.
• Adherence to policies and confidentiality requirements regarding PII.
• Consistent attendance record.
• Applicants must be authorized to work for any employer in the U.S. without sponsorship.

Responsibilities

• Assisting customers with web/phone orders, program registration, and order/rebate inquiries
• Providing product information
• Addressing general customer service inquiries in a friendly and professional manner

Skills

Communication

Problem solving

Attention to detail

Multitasking

Typing speed 25–30 WPM

Call handling 40–60 daily

Availability 80% of workday

Basic computer skills

De-escalation

Adaptability

PII confidentiality

Attendance

US work authorization

Education

High school diploma or GED

Job description

Arrowhead Promotion and Fulfillment Co. in Georgia is seeking an inbound Customer Service Representative to handle orders, registrations, and rebates. You will be trained to provide product information and assist customers in a friendly, professional manner.

The role offers remote work options with supplied equipment and requires strong communication, a 25–30 WPM typing speed, and the ability to handle 40–60 calls daily. Training is provided and advancement opportunities exist.