Implementation Specialist

J.D. Power; Northern (KY); Hybrid; USD 60,000 - 65,000; Full time

Job summary

JD Power in the United States is seeking an Implementation Specialist I to onboard customers, configure systems, and train users for a smooth transition to ongoing Customer Success support.

As an entry‑level role, you will develop product knowledge, gain project coordination skills, and build customer relationships while working remotely across the USA. Salary starts at $60,000–$65,000 per year with opportunities for growth.

Qualifications

• High School Diploma or GED required.
• Associate or bachelor’s degree preferred.
• 1–3 years in customer service, software implementation, training, or project coordination.
• 1–3 years Automotive Sales or Finance experience.
• Experience presenting to customers required.
• Travel up to 100% may be required.
• Excellent verbal and written communication.
• Strong customer service skills.
• Time management and organizational skills.
• Attention to detail and ability to prioritize multiple projects.
• Basic project management skills.
• Critical thinking and problem-solving.
• Adaptability in a fast-paced environment.
• Team-oriented mindset.
• Technical skills: familiarity with Sugar CRM, Salesforce, MS Office, Google Workspace, Teams, and integrations.

Responsibilities

• Manage assigned implementation projects from kickoff through completion.
• Coordinate timelines with customers and internal teams.
• Schedule and conduct implementation meetings and training sessions.
• Ensure documentation is completed before launch.
• Verify customer configurations meet requirements.
• Validate integrations and data connections.
• Perform QA checks prior to go-live.
• Deliver virtual and onsite training; educate users on workflows.
• Provide user guides and training resources.
• Maintain accurate implementation records in CRM/PM system.
• Track milestones and deadlines.
• Provide status updates to leadership.
• Identify risks and keep projects on schedule.
• Build positive relationships with customers.

Skills

Communication skills

Customer service

Time management

Organizational skills

Problem-solving

Teamwork

Adaptability

Project coordination

Education

High School Diploma or GED

Associate or bachelor’s degree preferred

Tools

Sugar CRM

Salesforce

Microsoft Office Suite

Google Workspace

Microsoft Teams

Job description

Implementation Specialist

Location: Remote – USA. Reports to: Manager, Implementation - Dealer Solutions.

The Role

The Implementation Specialist I is responsible for the successful onboarding and implementation of software solutions for new and existing customers. This role serves as the primary point of contact during the implementation process, ensuring customers are configured correctly, trained effectively, and prepared for a successful transition to ongoing Customer Success support. The role is an entry‑level implementation role designed to develop product knowledge, project management skills, and customer relationship experience.

Impact You Will Have in This Role

By guiding clients through onboarding, system configuration, and training, you will help ensure they are confident, prepared, and able to quickly realize the value of the solution. Your ability to build relationships, communicate effectively, and manage implementation details will create a seamless customer experience and establish a strong foundation for long‑term satisfaction, adoption, and partnership. This role offers the opportunity to make a meaningful impact on both customer outcomes and overall business success while developing valuable expertise in implementation, project coordination, and customer engagement.

What You’ll Be Doing in This Role

Customer Onboarding

• Manage assigned implementation projects from kickoff through completion.
• Coordinate implementation timelines with customers and internal teams.
• Schedule and conduct implementation meetings and training sessions.
• Ensure all required documentation is completed before launch.
• Verify customer system configurations meet implementation requirements.

Software Configuration

• Validate integrations and data connections.
• Perform quality assurance checks prior to go‑live.
• Troubleshoot basic configuration issues.
• Escalate technical concerns to Support or Engineering when appropriate.

Customer Training

• Deliver virtual and/or onsite product training.
• Educate users on workflows and best practices.
• Provide user guides, training videos, and additional learning resources.
• Confirm users understand key functionality before implementation is considered complete.
• Answer customer questions throughout the onboarding process.

Project Management

• Maintain accurate implementation records within the CRM or project management system.
• Track project milestones and deadlines.
• Provide implementation status updates to leadership.
• Identify risks that may delay implementation and communicate them proactively.
• Ensure projects remain on schedule.

Customer Experience

• Build positive relationships with customers.
• Maintain regular communication throughout the implementation process.
• Respond to customer inquiries professionally and promptly.
• Set appropriate expectations regarding timelines and deliverables.
• Deliver a high‑quality onboarding experience and will be presenting in front of clients.

Internal Collaboration

• Work closely with Sales and Customer Success.
• Participate in team meetings and implementation planning sessions.
• Share customer feedback that may improve products or processes.

Qualifications of this Role

• High School Diploma or GED required.
• Associate or bachelor’s degree preferred.
• 1–3 years of customer service, software implementation, training, or project coordination.
• 1–3 years Automotive Sales or Finance Experience.
• Experience in presenting to customers is required.
• Travel up to 100% will be required at times.
• Excellent verbal and written communication.
• Strong customer service skills.
• Time management and organizational skills.
• Strong attention to detail and ability to prioritize multiple projects.
• Basic project management skills.
• Critical thinking and problem‑solving.
• Adaptability in a fast‑paced environment.
• Team‑oriented mindset.
• Technical Skills: preferred familiarity with CRM platforms (Sugar CRM, Salesforce), Microsoft Office Suite, Google Workspace, Microsoft Teams, web‑based software applications, basic understanding of software integrations.

The Hiring Manager says

This role is instrumental in ensuring our customers get off to a strong start. The Implementation Specialist I guides customers through onboarding, training, and implementation, helping them adopt our solutions with confidence and ease. Success in this role comes from delivering an exceptional customer experience, managing implementation milestones effectively, and collaborating across teams to ensure seamless handoffs. We’re looking for someone who is customer‑focused, highly organized, eager to learn, and motivated to make a measurable impact on customer satisfaction, adoption, and long‑term success.

Starting salary range of $60,000 – $65,000 USD per year. This is the range we reasonably and in good faith expect to pay for the role at the time of posting. An employee’s pay within the range is determined by a number of factors, including relevant skills, education, qualifications, experience, performance, business or organizational needs, and geographic location.

Company Mission

Our mission in the market we serve is clear. To power every auto‑related decision through proprietary data, advanced analytics, deep industry expertise, and seamless workflows that connect insight to action.

Our Values

• We POWER Our Customer’s Success
• We are Innovative, Collaborative and Grounded in Data
• We Make Things Easy
• We Get It Done
• We Start with Trust & Prove it Everyday

JD Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Should you require accommodations during the recruitment and selection process, please reach out to [e-mail].

JD Power does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, JD Power has international sites and JD Power uses resources located throughout the world. JD Power may from time to time also use third parties to act on JD Power’s behalf. You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company within JD Power group of companies as well as to third parties acting on JD Power’s behalf, including also transfers to servers and databases outside the country where you provided JD Power with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America. If you are a California or United Kingdom resident, additional disclosures about the information we collect and how we use that information can be found by clicking here.

Welcome to JD Power Careers! JD Power is a proven leader in business‑critical data and intelligence to drive auto‑related decisions with confidence and clarity. By leveraging unmatched proprietary data, advanced analytics and deep industry expertise, JD Power fuels original equipment manufacturers, retailers, lenders, insurers and partners to enhance their performance. Since 1968, JD Power has delivered incisive guidance and intelligence about customer interactions with brands and products. To learn more about the company, visit JDPower.com.