Remote Implementation Specialist - Ecommerce Onboarding

Linnworks; Austin (TX); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

401(k) Plan with employer match

Medical, dental and vision plans

20 days Paid time off

10 Company Holidays

Job summary

Linnworks is seeking an Implementation Specialist to join a tight-knit team of implementers and project managers. You’ll lead discovery, configure integrations, and ensure a smooth onboarding experience for clients in a fast-paced e-commerce automation environment.

You’ll work in a role that blends strategy, technology, and storytelling, applying curiosity and a proactive, collaborative mindset. Applicants in the Eastern or Central US Time Zones are welcome to apply.

Qualifications

• Track record of strong performance in a customer-facing role.
• At least 6–12 months in a customer-facing role such as ecommerce operations, customer support, onboarding/implementation, account management, or product/development.

Responsibilities

• Lead discovery and configuration across channels, inventory, shipping and automation.
• Help clients clean up and import product and order data (CSV/XLSX).
• Troubleshoot integration issues with clear, reproducible detail.
• Keep projects on track in Salesforce and write client-facing documentation.
• Feed client patterns back to Product, Sales, Engineering and the wider team.

Skills

Customer-facing experience

Curiosity and learning

Communication skills

Problem solving

Team collaboration

Tools

Salesforce

Asana

Excel

CSV/XLSX

Job description

Linnworks is seeking an Implementation Specialist to join a tight-knit team of implementers and project managers. You’ll lead discovery, configure integrations, and ensure a smooth onboarding experience for clients in a fast-paced e-commerce automation environment.

You’ll work in a role that blends strategy, technology, and storytelling, applying curiosity and a proactive, collaborative mindset. Applicants in the Eastern or Central US Time Zones are welcome to apply.