Implementation Specialist, US (Remote)

Linnworks; Austin (TX); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

401(k) Plan with employer match

Medical, dental and vision plans

20 days Paid time off

10 Company Holidays

Job summary

Linnworks is seeking an Implementation Specialist to join a tight-knit team of implementers and project managers. You’ll lead discovery, configure integrations, and ensure a smooth onboarding experience for clients in a fast-paced e-commerce automation environment.

You’ll work in a role that blends strategy, technology, and storytelling, applying curiosity and a proactive, collaborative mindset. Applicants in the Eastern or Central US Time Zones are welcome to apply.

Qualifications

• Track record of strong performance in a customer-facing role.
• At least 6–12 months in a customer-facing role such as ecommerce operations, customer support, onboarding/implementation, account management, or product/development.

Responsibilities

• Lead discovery and configuration across channels, inventory, shipping and automation.
• Help clients clean up and import product and order data (CSV/XLSX).
• Troubleshoot integration issues with clear, reproducible detail.
• Keep projects on track in Salesforce and write client-facing documentation.
• Feed client patterns back to Product, Sales, Engineering and the wider team.

Skills

Customer-facing experience

Curiosity and learning

Communication skills

Problem solving

Team collaboration

Tools

Salesforce

Asana

Excel

CSV/XLSX

Job description

Implementation Specialists are the difference between a customer's first weeks with Linnworks and a lifetime of loyalty. You'll join a tight-knit team of Implementation Specialists and Project Managers who turn ambitious onboarding plans into real, working systems - fast. Expect to think on your feet, test bold ideas, and iterate until you've found the formula that clicks for each customer. It's part strategist, part technologist, part storyteller - and entirely driven by the belief that a great first experience changes everything.

We're looking for someone genuinely curious - always testing new ideas, comfortable challenging their own assumptions, and driven to find a better way of doing things.

Linnworks product experience is a plus but not required - full product training is provided on the job.

Applicants must live in either Eastern or Central US Time Zones

What you’ll do:

• Lead discovery and configuration across channels, inventory, shipping and automation
• Help clients clean up and import product and order data (CSV/XLSX)
• Troubleshoot integration issues and escalation with clear, reproducible detail
• Keep projects on track in Salesforce, and write documentation clients can use after go-live
• Feed client patterns back to Product, Sales, Engineering, and the wider team
• Trustworthy & responsible, flexible, stress-tolerant
• Helpful attitude, capable of asking and accepting help when needed
• Quick learner, naturally curious, and always testing new ideas
• Continuous-improvement mindset: comfortable challenging your own assumptions to find a better way of doing things
• Entrepreneurial mindset: self-motivated, resourceful, innovative, collaborative and committed
• A proactive, problem-solving mindset

Knowledge:

• Understanding of project and task management
• Curiosity about how order/inventory management and e-commerce operations work end-to-end - you don't need to be an expert on day one, you'll build this knowledge on the job

What You'll Bring To The Role

• Track record of strong performance in a previous role
• At least 6-12 months in a customer-facing role (e.g. ecommerce operations, customer support, onboarding/implementation, account management, or product/development)
• Preferred: experience with Linnworks or a similar order/inventory management platform (OMS, PIM, ERP, marketplace, or fulfilment), or a background in e-commerce, SaaS, or a cloud application environment
• Technically minded, with a basic understanding of APIs and how systems connect and exchange data
• AI-curious rather than an AI expert: you don't need to arrive as an AI power-user, but you're keen to explore how AI-assisted tools (e.g. Claude, Fellow) can drive efficiency in documentation, meeting notes, and day-to-day work
• Experience with Salesforce (CRM), Asana (project management), and other standard Office applications
• Good understanding of working with and manipulating data in CSV and Excel (XLSX) files
• A natural teacher. You can explain complex systems to non-technical users, check they've understood, and adjust your approach when something isn't landing
• Excellent written and verbal English language skills
• Confident, clear communicator - comfortable running customer calls, status updates, and internal presentations
• Strong organizational and time-management skills, with the ability to prioritize and switch between tasks under pressure
• Decision-making and strategic thinking skills
• Ability to work effectively as part of a team, including distributed, cross-time-zone teams and customers
• Experience training, coaching or enabling others (customer training, support, retail or warehouse team leads, teaching). Formal or informal both count
• Experience with an Order Management System (OMS), Product Information Management (PIM), ERP, ecommerce marketplace/storefront (e.g. Shopify, Amazon Seller Central, TikTok Shop, WooCommerce), or fulfilment platform - or broader e-commerce sector experience - is strongly preferred

Heads up: our application emails sometimes land in spam, so please check your junk folder.

Why us?

We embrace diversity and inclusion and encourage our amazing team members to bring their authentic, fun selves to work every day. We offer a culture of innovation, mutual respect, support, and transparency. The competitive and comprehensive benefits our team members enjoy are designed to ensure you and your family members are healthy.

• 401(k) Plan with employer match
• Generous medical, dental and vision plans
• Flexible spending, dependent care, and health savings accounts
• Short-Term and Long Term Disability
• Life Insurance and AD&D Insurance
• Health and Wellness Initiatives
• 20 days Paid time off
• 10 Company Holidays

About us

As the global leader in the eCommerce automation sector, Linnworks has one mission: Giving our clients back their time to grow and lead their brands. Companies wanting to sell their products via marketplaces like Amazon, eBay, Facebook, etc need a platform to automate and monitor retail, inventory and shipping processes and performance. We have teams across North America and Europe, and we are backed by Marlin Equity Partners, a leading growth equity firm headquartered out of California. Linnworks not only has the market-leading product for e-commerce automation but also attracts the best people in the industry. Highly skilled, passionate, and collaborative with a winning and customer-centric attitude - we pride ourselves on our people.

Life at Linnworks:

Linnworks is proud to be an Equal Opportunity Employer (EoE). We believe that diversity of experience, perspectives, and background leads to a better environment for our employees and better service for our customers. We value the training and development of our employees deeply. We are committed to continuous investment in their personal growth, providing clear paths for career progression, and equipping them with the tools and training required to become experts in their profession.