Remote Implementation Manager, LAC – Bilingual

Symplicity; États-Unis; À distance; USD 85 000 - 120 000; Plein temps

Résumé du poste

Symplicity is seeking an Implementation Manager, LAC, to own client onboarding from kickoff to go-live and adoption for universities in Latin America. This remote role overlaps US Eastern hours and involves occasional client site visits within the region.

You will coordinate with global teams, run workshops in Spanish, English, or Portuguese, and deliver end-to-end configuration, training, and success management in a fast-paced, international environment.

Qualifications

• Bachelor's degree required with 3+ years in implementation, onboarding, project management or client success for SaaS.
• Experience with Higher Education or EdTech in Latin America is preferred.
• Fluency in Spanish and English, oral and written.

Responsabilités

• Own client onboarding end to end from kickoff to go-live and adoption.
• Run workshops in Spanish, English, or Portuguese as needed.
• Coordinate data/integration work and training with clients.
• Manage multiple client projects with clear communication at every stage.
• Ensure materials reflect local language, regulations and practices.
• Build trusted advisor relationships to maximize value and ROI.
• Identify upsell/cross-sell opportunities with regional teams.

Connaissances

Implementation management

Project management

Client onboarding

SaaS product knowledge

Spanish/English bilingual

Remote work

Formation

Bachelor's degree

Outils

CRM platforms

Data integration coordination

Description du poste

Symplicity is seeking an Implementation Manager, LAC, to own client onboarding from kickoff to go-live and adoption for universities in Latin America. This remote role overlaps US Eastern hours and involves occasional client site visits within the region.

You will coordinate with global teams, run workshops in Spanish, English, or Portuguese, and deliver end-to-end configuration, training, and success management in a fast-paced, international environment.