Bilingual Implementation Lead (English/Spanish) — Equity

MaintainX; Raleigh, Austin (NC, TX); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Equity opportunities

Healthcare coverage

Take what you need PTO

401(k) enrollment

Job summary

MaintainX is seeking a bilingual Implementation Analyst to join our customer-facing team in Raleigh, NC. You will configure the platform, manage data migration, capture business requirements, and troubleshoot onboarding issues to ensure successful deployments.

You will lead mid-market implementations, deliver training, and coordinate with client stakeholders while translating maintenance processes into efficient workflows.

Qualifications

• 1+ years of relevant experience in software implementation, customer onboarding or application engineering.
• Fluent in both English and Spanish, with the ability to confidently communicate and deliver implementation in both languages in a business setting
• BEng degree or equivalent
• Experience in manufacturing and/or industrial space
• Excellent communication, presentation, facilitation, time management, and interpersonal skills

Responsibilities

• Lead mid-market customers through successful implementations
• Own implementation tasks such as data structuring, data migration and product training
• Assist customers in identifying ways to get the most value out of the product.
• Lead meetings with client stakeholders
• Deliver formal training to end-users
• Provide knowledge transfer to internal team members throughout the onboarding process
• Track and communicate client issues and proactively troubleshoot and resolve problems.
• Participate in multiple accounts, deadlines, and milestones

Skills

Fluent English

Fluent Spanish

Communication

Presentation

Time management

Interpersonal skills

Education

BEng degree or equivalent

Tools

Microsoft Excel

Job description

MaintainX is seeking a bilingual Implementation Analyst to join our customer-facing team in Raleigh, NC. You will configure the platform, manage data migration, capture business requirements, and troubleshoot onboarding issues to ensure successful deployments.

You will lead mid-market implementations, deliver training, and coordinate with client stakeholders while translating maintenance processes into efficient workflows.