Remote Implementation Manager for AI Workflow Enablement

Asana, Inc.; California; Remote; USD 147,000 - 167,000; Full time

Benefits offered by this job

Mental health, wellness & fitness

Career coaching & support

Inclusive family building benefits

Long‑term savings or retirement plans

In‑office culinary options

Job summary

Asana, Inc. is seeking a consultant to guide enterprise customers through transitions to Agentic Workflow Management (AWM) and define what AI-powered work looks like for their organizations. You will align stakeholders around a shared adoption plan and drive measurable impact across high-value workflows.

This role can be fully remote or based in our San Francisco office with a hybrid schedule. You will lead structured engagements from onboarding through workflow launch, coordinating executives

Qualifications

• Experience in customer-facing implementation or consulting in SaaS or enterprise environments.
• Strong understanding of generative AI and platform technologies including AI workflow design and data governance.
• Ability to guide teams through AI change management and user adoption with empathy.

Responsibilities

• Lead structured onboarding engagements aligning customer stakeholders on platform setup, workflow priorities, and success metrics.
• Document and transition clear implementation plans with prioritized workflows and risk mitigation.
• Guide customers end-to-end through process mapping, workflow configuration, and user acceptance testing to production-ready workflows with Asana AI capabilities.
• Coordinate cross-functional delivery across time-bound engagements aligning workflow owners, IT, business stakeholders, and end users.
• Develop deployment roadmaps and documentation defining how customers scale Asana AI usage and expand use cases over time.
• Lead recurring check-ins with account teams to monitor workflow performance and uncover new AI adoption opportunities.
• Partner with Customer Success, Sales, and R&D to surface expansion signals and translate momentum into growth.
• Build repeatable frameworks and engagement processes for enterprise delivery across a portfolio.

Skills

Program management

Cross-functional leadership

Consulting / customer-facing

AI workflow design

Change management

Stakeholder alignment

Structured onboarding

Job description

Asana, Inc. is seeking a consultant to guide enterprise customers through transitions to Agentic Workflow Management (AWM) and define what AI-powered work looks like for their organizations. You will align stakeholders around a shared adoption plan and drive measurable impact across high-value workflows.

This role can be fully remote or based in our San Francisco office with a hybrid schedule. You will lead structured engagements from onboarding through workflow launch, coordinating executives