Hybrid AI Workflow Implementation Lead

Asana, Inc.; Chicago (IL); Hybrid; USD 147,000 - 167,000; Full time

Benefits offered by this job

Mental health, wellness & fitness

Career coaching & support

Inclusive family building benefits

Long-term savings or retirement plans

In-office culinary options

Job summary

Asana, Inc. in Chicago is seeking a consultant who thrives at the intersection of process design, cross-functional coordination, and customer outcomes to guide enterprise customers through their transition to Agentic Workflow Management (AWM).

You will define AI-powered work for organizations, align stakeholders on an adoption plan, and drive measurable impact across high-value workflows. The role involves onboarding, workflow launch, and ongoing collaboration with executive sponsors and

Qualifications

• Experience in customer-facing implementation or consulting roles in SaaS or enterprise settings.
• Strong understanding of AI workflow design and platform technologies.
• Proven ability to guide teams through AI change management and adoption.
• Track record managing complex, concurrent enterprise projects.
• Excellent cross-functional collaboration and stakeholder management.

Responsibilities

• Lead structured onboarding engagements by aligning customer stakeholders on platform setup, workflow priorities, and shared success metrics.
• Document and transition clear implementation plans with prioritized workflows and next steps.
• Guide customers end-to-end through process mapping, workflow configuration, and user acceptance testing.
• Coordinate cross-functional delivery across time-bound engagements with stakeholders and IT.
• Develop deployment roadmaps and documentation to scale Asana AI usage.
• Lead recurring check-ins with customer account teams to monitor performance and adoption opportunities.
• Partner with Sales, CS, and R&D to surface expansion signals and translate momentum into growth.
• Build repeatable engagement frameworks for enterprise customers.

Skills

Customer-facing consulting

Cross-functional coordination

AI workflow design

Stakeholder alignment

Project management

Job description

Asana, Inc. in Chicago is seeking a consultant who thrives at the intersection of process design, cross-functional coordination, and customer outcomes to guide enterprise customers through their transition to Agentic Workflow Management (AWM).

You will define AI-powered work for organizations, align stakeholders on an adoption plan, and drive measurable impact across high-value workflows. The role involves onboarding, workflow launch, and ongoing collaboration with executive sponsors and