Remote Implementation Lead - Public Safety SaaS

Multitude Insights, Inc.; Los Angeles (CA); On-site; USD 80,000 - 120,000; Full time

Job summary

Multitude Insights, Inc. seeks an Implementation Lead to own the onboarding experience for new agency partners. This role involves leading customers from kickoff through implementation, ensuring effective configuration of our platform, and supporting customer training for optimal adoption.

The ideal candidate boasts over 6 years of relevant experience, strong project management skills, and a builder mindset to enhance and scale our implementation processes.

Qualifications

• 6+ years of experience in implementation, onboarding, or customer operations.
• Ability to manage multiple implementations without sacrificing quality.
• Experience in gov-tech or public sector technology preferred.

Responsibilities

• Lead the onboarding and implementation process for new agency partners.
• Conduct current state workflow assessments to understand agency operations.
• Create scalable implementation playbooks and best practices.

Skills

Project management

Customer onboarding

Change management

Excellent communication

Builder mindset

Job description

Multitude Insights, Inc. seeks an Implementation Lead to own the onboarding experience for new agency partners. This role involves leading customers from kickoff through implementation, ensuring effective configuration of our platform, and supporting customer training for optimal adoption.

The ideal candidate boasts over 6 years of relevant experience, strong project management skills, and a builder mindset to enhance and scale our implementation processes.