Senior Public Safety Implementation Lead

Versaterm

Mesa (AZ)

On-site

USD 120,000 - 170,000

Full time

14 days+

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Job summary

Versaterm is seeking a Project Implementation Lead to drive successful delivery of large-scale, multi-client implementation projects. You will apply state-of-the-art public safety technology and implementation practices with high autonomy and provide informal leadership within the team.

The role requires 8-10+ years in software implementation, executive stakeholder management, and exceptional communication.

Qualifications

Bachelor’s degree in Information Technology, Computer Science, Business, or a related field.
8-10+ years of experience in software implementation, including leadership of advanced, enterprise-scale, or multi-phase projects.
Experience with Police Records Management Systems (RMS), especially Versaterm RMS is strongly preferred.
Expert-level knowledge of the full implementation lifecycle, system configuration, and public safety or government technology environments.
Proven ability to operate autonomously in ambiguous, high-stakes delivery environments and influence outcomes across functions.
Exceptional communication, executive stakeholder management, and relationship-building skills.
Track record of driving process improvement, methodology innovation, or delivery excellence initiatives.
Ability to travel to client sites as required by project needs.

Responsibilities

Lead and oversee the delivery of complex, large-scale, or high-priority Versaterm implementation projects end to end.
Define implementation approaches, delivery frameworks, and client engagement strategies for advanced or non-standard deployments.
Serve as the senior client relationship owner for flagship implementations, building executive-level partnerships and navigating complex stakeholder environments.
Provide expert-level guidance on public safety software configuration, workflow design, and system integration.
Identify and resolve the most complex implementation challenges, drawing on advanced technical and functional expertise.
Drive the development of implementation standards, tools, and methodologies that elevate team-wide delivery quality.
Mentor and coach senior and intermediate implementation staff, sharing knowledge and elevating team capabilities.
Partner with Sales, Product, and executive leadership on strategic pre-sales pursuits, solution design, and organizational planning.
Contribute to cross-functional strategy discussions and represent implementation expertise in organizational forums.
Perform other related duties as assigned to support team objectives and overall organizational priorities.