AI-Driven Public Safety Implementation Lead

Versaterm Inc.; United States; Remote; USD 95,000 - 125,000; Full time

Job summary

Versaterm Inc. is seeking an Implementation Specialist to lead end-to-end deployments of our public safety software. You will scope, configure, test, train users, and support go-live while mentoring junior teammates and ensuring client satisfaction.

Ideal candidates have 3–5+ years in software implementation or technical client-facing roles, plus familiarity with public safety or enterprise SaaS environments. Some travel to client sites will be required.

Qualifications

• Bachelor’s or higher in Information Technology, Computer Science, Business, or related field.
• 3–5+ years in software implementation or technical client-facing roles.
• Public safety, government tech, or enterprise SaaS background preferred.

Responsibilities

• Lead end-to-end implementation of Versaterm products with scoping, configuration, testing, training, and go-live support.
• Assess client use cases to develop tailored system configurations and delivery strategies.
• Define and manage implementation plans to deliver on time and within scope.
• Facilitate client meetings and training, translating complex tech concepts for diverse audiences.
• Identify and resolve technical issues, collaborating with product and support teams.
• Mentor junior Implementation Specialists on delivery practices and client engagement.

Skills

Project management

Client-facing

Stakeholder management

Facilitation

Technical communication

Education

Bachelor’s degree in IT/CS/Business

Tools

MS Project

AI tools in workflows

Job description

Versaterm Inc. is seeking an Implementation Specialist to lead end-to-end deployments of our public safety software. You will scope, configure, test, train users, and support go-live while mentoring junior teammates and ensuring client satisfaction.

Ideal candidates have 3–5+ years in software implementation or technical client-facing roles, plus familiarity with public safety or enterprise SaaS environments. Some travel to client sites will be required.