Customer Project Manager (Fully Remote)

Whippy; United States; Remote; USD 80,000 - 110,000; Full time

Job summary

Whippy is seeking a proactive customer success professional who can own each customer project from kickoff to launch, juggling multiple accounts while keeping retention and expansion top of mind. You will keep customers aligned with prepared calls, clear agendas, and mutual success plans, and you will build internal workflows within Whippy without waiting on engineering.

Finally, you will spot expansion signals, hand warm leads to sales, and turn wins into compelling case studies and references

Responsibilities

• Run every customer project end to end, from kickoff to launch, while juggling multiple customers and focusing on retention and expansion.
• Keep customers aligned with prepared calls, clear agendas, and mutual success plans, and build workflows within Whippy without waiting on engineering.
• Spot expansion signals, hand warm leads to sales, and turn wins into case studies and references to drive growth.

Job description

• Run every customer project end to end, from kickoff to launch, while juggling multiple customers and focusing on retention and expansion.
• Keep customers aligned with prepared calls, clear agendas, and mutual success plans, and build workflows within Whippy without waiting on engineering.
• Spot expansion signals, hand warm leads to sales, and turn wins into case studies and references to drive growth.